What are the responsibilities and job description for the Information Technology Business Analyst position at GLDS?
Business Analyst – Broadband Software Solutions
Location : Carlsbad, CA (Hybrid in-office 3 days / week)
Job Type : Full-Time
Experience Level : Mid-Level
About GLDS
GLDS (Great Lakes Data Systems) provides industry-leading customer management, billing, and service delivery software solutions for the broadband industry. Our software ecosystem supports broadband service providers in managing their customer relationships efficiently. With a global footprint in 48 countries and 49 U.S. states, GLDS combines decades of broadband experience with a customer-centric approach, offering reliable solutions at budget-friendly prices.
We’re a nimble company with a casual yet high-productivity environment that’s heavy on action. If you thrive in a culture of collaboration and innovation, you’ll find yourself at home here.
Position Overview
We’re seeking a Business Analyst to bridge the gap between customer needs and technical product development. In this role, you will gather and document functional requirements, translating them into detailed specifications for our broadband management solutions. This is an excellent opportunity for a professional with 5 years of experience who enjoys working closely with both customers and cross-functional teams.
What You’ll Do
- Customer Engagement : Work closely with customers to gather functional and technical requirements, ensuring alignment with business objectives.
- Requirements Documentation : Translate customer needs into detailed requirements documents, user stories, and functional specifications.
- Process Analysis : Analyze existing workflows and identify opportunities for improvement within the customer’s operations and GLDS’s software solutions.
- Collaboration : Partner with Product Management, Development, and Support teams to ensure requirements are well understood and implemented.
- Quality Assurance : Assist in testing new features and solutions, ensuring alignment with requirements and customer expectations.
- Training and Handoffs : Provide documentation and training materials to customers and internal teams to support successful implementation and usage.
- Market Insights : Stay informed of industry trends and customer feedback to suggest potential product enhancements.
What You’ll Have
What We Offer
What to Expect
The hiring process includes an initial Microsoft Teams interview, followed by an in-person interview at our Carlsbad, CA office. References will be requested.
This position is open to U.S. citizens, and work authorization sponsorship is not available at this time. GLDS is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.