Software Integration Engineer

Title: Integration Engineer

Date: February 10, 2025

Location: Hybrid, based in Carlsbad, CA (In Office 3 days and Remote 2 days)

Job Type: Permanent, Full-Time

We’re looking for an Integration Specialist who will join our software deployment and support team in our Carlsbad, CA office. This is not a remote position and team members work from the Carlsbad office three days per week.

Candidates should be experienced with third-party software integration and support, possess strong communication and project management skills. Networking and software technical skills are a must! Hands on experience with networking including installing, configuring, training, and supporting integration with third party systems using SOAP, RESTful and proprietary APIs is preferred, but not required. Candidates must be hard-working, focused, flexible, thick-skinned, and able to roll with the punches.

What you'll do

• Understand complex use cases, and development environments as you deploy and troubleshoot highly technical software integrations.
• Consult, project manage, and help strategically direct the integration of third-party products with GLDS solutions.
• Assist GLDS customers and partners in their effort to integrate their solutions with existing GLDS interfaces.
• Troubleshoot, guide, direct and consult with partners and with internal GLDS support stakeholders to ensure smooth functioning of integrated GLDS solutions.
• Participate, as needed, in the GLDS sales process, consulting on specification integration points relative to specific customer/partner projects.
• Work in a team environment with significant opportunities for input into a world-class product used by hundreds of broadband service providers worldwide.
• Perform remote and on-site product implementation, troubleshooting, configuration, and training for our broadband provisioning software platform. Travel should average no more than 25% and won't likely be required for the first 6-12 months of employment.
• Provide expert troubleshooting and technical support to our ISP customers for our broadband provisioning software platform.

What you'll have

• Experience in software integration, network engineering, or a similar capacity.
• Ability to manage long-cycle, technically oriented software integration projects.
• Skilled at working effectively with cross-functional teams in a matrix organization.
• A willingness to learn, fail and iterate to come to the right solutions for all stakeholders.
• Excellent written and verbal communication skills.
• Positive attitude with excellent customer service skills
• BS/MS degree in Computer Science, Information Systems, Engineering or equivalent preferred, or strong similar career equivalent experience.
• Ability to travel as necessary, <25%
• Must not require visa sponsorship - those permanently authorized to work in the United States only.

About GLDS

Passion, creativity, and integrity are critical to our success as a team, our people are at the center of it all. We believe that each of us plays a key role in delivering exceptional customer service to our clients, and that our success is reliant on our exceptional culture and team-centric environment.

What we offer

• Family" Style Company Culture
• Business Casual Work Attire
• Gorgeous Office Minutes from The Beach
• Generously Appointed Kitchen Stocked with Snacks & Beverages
• Career Development and Mentoring
• Company Subsidized Health Insurance
• IRA Retirement Plans - Company Match Offered
• Paid Vacation, Sick Leave, & Corporate Holidays

What to expect

The interview process for successful candidates will be a phone interview followed by a virtual interview, with a final in-person interview in our Carlsbad, CA office. References will be requested.

The legal stuff

This position is open to U.S. Citizens, work authorization sponsorship is not available at this time.

GLDS does not accept unsolicited resumes and/or services from agencies.

Disclaimer

The above statements are intended to describe the general nature and levels of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

GLDS is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.