What are the responsibilities and job description for the Customer Service Representative position at Gleam Electrical and Lighting Design?
Responsive recruiter
Benefits :
Company parties
Dental insurance
Training & development
Vision insurance
Job Summary :
We are seeking a dynamic and organized Customer Service Representative / Dispatcher to join our team. The ideal candidate will have strong communication skills, a basic understanding of commercial electrical systems, and the ability to efficiently coordinate service requests and dispatch technicians for outdoor landscape lighting projects
Key Responsibilities :
Customer Support :
Act as the primary point of contact for customers, addressing inquiries related to commercial electrical and outdoor landscape lighting services. Provide information on services, pricing, and scheduling
Scheduling & Dispatching :
Efficiently schedule appointments for service calls and dispatch technicians to job sites. Ensure timely communication with technicians and clients regarding appointments and updates
Database Management :
Maintain accurate records in our customer management system, including service requests, client communications, and technician assignments
Problem Resolution :
Address customer complaints and concerns promptly, working to find solutions and ensure a positive customer experience
Collaboration :
Work closely with the sales team to understand project requirements and support in estimating and closing service contracts. Communicate effectively with technicians to relay job specifications and requirements
Follow-Up :
Conduct follow-up calls with customers after service completion to ensure satisfaction and gather feedback for improving service delivery
Documentation :
Prepare and maintain necessary documentation, such as service reports, invoices, and job completion confirmations
Qualifications :
Previous experience in a customer service role, preferably in the electrical or landscape lighting industry
Knowledge of commercial electrical systems and outdoor landscape lighting solutions is highly desirable
Excellent verbal and written communication skills
Proficient in using scheduling software, CRM systems, and Microsoft Office Suite
Strong organizational skills and the ability to manage multiple tasks efficiently
Ability to work independently and collaboratively in a team environment
Positive attitude with a commitment to providing exceptional customer service
Flexible work from home options available.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Customer Service Representative?
Sign up to receive alerts about other jobs on the Customer Service Representative career path by checking the boxes next to the positions that interest you.
