What are the responsibilities and job description for the Customer Service Representative position at Gleam Electrical Lighting and Design?
Responsive recruiter
Benefits
We are seeking a dynamic and organized Customer Service Representative/Dispatcher to join our team. The ideal candidate will have strong communication skills, a basic understanding of commercial electrical systems, and the ability to efficiently coordinate service requests and dispatch technicians for outdoor landscape lighting projects
Key Responsibilities
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Benefits
- Company parties
- Dental insurance
- Training & development
- Vision insurance
We are seeking a dynamic and organized Customer Service Representative/Dispatcher to join our team. The ideal candidate will have strong communication skills, a basic understanding of commercial electrical systems, and the ability to efficiently coordinate service requests and dispatch technicians for outdoor landscape lighting projects
Key Responsibilities
- Customer Support: Act as the primary point of contact for customers, addressing inquiries related to commercial electrical and outdoor landscape lighting services. Provide information on services, pricing, and scheduling
- Scheduling & Dispatching: Efficiently schedule appointments for service calls and dispatch technicians to job sites. Ensure timely communication with technicians and clients regarding appointments and updates
- Database Management: Maintain accurate records in our customer management system, including service requests, client communications, and technician assignments
- Problem Resolution: Address customer complaints and concerns promptly, working to find solutions and ensure a positive customer experience
- Collaboration: Work closely with the sales team to understand project requirements and support in estimating and closing service contracts. Communicate effectively with technicians to relay job specifications and requirements
- Follow-Up: Conduct follow-up calls with customers after service completion to ensure satisfaction and gather feedback for improving service delivery
- Documentation: Prepare and maintain necessary documentation, such as service reports, invoices, and job completion confirmations
- Previous experience in a customer service role, preferably in the electrical or landscape lighting industry
- Knowledge of commercial electrical systems and outdoor landscape lighting solutions is highly desirable
- Excellent verbal and written communication skills
- Proficient in using scheduling software, CRM systems, and Microsoft Office Suite
- Strong organizational skills and the ability to manage multiple tasks efficiently
- Ability to work independently and collaboratively in a team environment
- Positive attitude with a commitment to providing exceptional customer service
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.