What are the responsibilities and job description for the Customer Service Coordinator position at Glen-Gery?
About the Company
Glen-Gery Corporation is a wholly owned subsidiary of Brickworks Limited. Brickworks Limited (“The Group”) is a large Australian-listed group of companies. The Group has been in operation since the early 1900s, has a market capitalization exceeding $3.5 billion, and operates across 3 core business segments: Building Products, Land & Development, and Investments. The Group employs more than 2,000 FTE employees and operates nationally across Australia and has a significant presence in the USA.
Founded in 1890, Glen-Gery Corporation is one of the nation’s largest brick manufacturers and operates eight brick manufacturing facilities. Glen-Gery products are sold nationally through a network of over 500 distributors as well as in Canada. Since entering the USA in 2018, Brickworks have acquired Sioux City Brick, Redland Brick and the distribution business of Southfield Corporation in Illinois and Indiana (Illinois Brick, Indiana Brick). The combined North American business now has more than 900 employees, operates across 40 locations, including 8 brick plants, 26 masonry supply center/retail locations, and 3 Design Studios.
Responsibilities for the Customer Service Coordinator include the interaction between sales, warehouse, plant management, Distributors, and other customers for product information, availability, orders, samples, inventory control, and complaint resolution. Must have a good knowledge of products and inventories to ensure timely and accurate responses to internal and external customer inquiries.
- Provide product availability, pricing and technical information as required
- Process orders, order changes, sample requests and shipment releases
- Prepare forecast and analysis as required
- Prepare bill of lading documents for outgoing shipments, calculate allowable weight to load on trucks, run shipping related reports
- Participate in stock takes and inventory management
- Provide solutions to product complaints
- Prepare purchase orders and maintain minimum stock requirements
- Back up other customer service/dispatcher team members
REQUIRED SKILLS/ABILITIES:
- Excellent communication, interpersonal and negotiating skills
- Good organizational, analytical and computer skills
- Ability to be a team player
- Strong problem solving/conflict resolution skills
- Knowledge of business principles, customer service, accounting, marketing, manufacturing processes & materials, inventory control, quality assurance
- Ability to support a team environment, company policies, procedures, continuous improvement
- Hands on experience working in a busy atmosphere and multitasking
- Data entry, math, and computer skills including MS Word and Excel
QUALIFICATIONS:
- Minimum 2 years customer service experience, preferably in a manufacturing environment
This job description is not intended to be all-inclusive and as such, the employee will be required to perform other reasonably related business duties as may be assigned by the immediate supervisor and/or other management personnel as required.
