What are the responsibilities and job description for the Seasonal Central Reservations Agent position at Glen Ivy Hot Springs Inc?
Benefits/Perks at Glen Ivy:
- Resort privileges- employees get in for free!
- Friends and Family Resort rate
- 50% off services
- 30% off retail
- Birthday gift card
- 12 weeks of summer giveaways
- Paid sick time
- 1.5 pay on select holidays
- Medical/Dental/Vision/Life insurance (FT/PT only)
- 401k benefits
Hours of operation:
- Monday-Sunday 9am-5pm (October-April)
- Monday- Thursday 9am-5pm and Friday-Sunday 9am-9pm (May-September)
Please note that employees will be scheduled prior to and after opening/closing operating hours
Position Summary:
Reservations Service Agents embrace their role as the first link between our guests and our product, creating a memorable, meaningful and enjoyable introductory environment where welcoming first impressions and accurate information on our spa are delivered in an energetic, friendly and understandable way. Our Agents are responsible for fielding all direct inquiries about Glen Ivy Spas through the various available mediums in an efficient manner (Online and Phone) and converting each contact into sales. Agents embrace the Resort/Spa Lifestyle and what it represents, and are eager to share their intimate knowledge of our various spa locations and offerings. They possess the sales and people skills necessary to work in a fast paced, non-stop working environment, and have the ability to convert each potential inquiry into a successful and professionally planned spa day, maximizing the resorts offerings to ensure a fully realized experience for the guest and the company. Our Central Reservations Team makes the guest the number one priority and takes pride in their ability to follow through.
About Glen Ivy:
We pride ourselves on being everyones resort. A destination like no other. Whatever you come for: a day with friends or family, a wellness escape, top therapeutic treatments, healthy food or our beautiful pools and lush landscape, the team at Glen Ivy guarantees to make your day special, seamless and above all unforgettable.
- Position Qualification Requirements -
Experience: Customer Service in the field of Hospitality a must, Sales (in the field of Hospitality preferred)
Essential Duties & Responsibilities:
Make the guest the number one priority.
Respect and Appreciate our Guests and each other.
Promptly follow-up as promised on phone and email inquiries in a friendly and professional manner that encompasses our values.
Take personal responsibility to ensure all calls are answered within 3 rings and spend no longer then 60 seconds in queue.
Consistently provide all essential information on our various spa locations and offerings with 100% accuracy.
Maximize every sales opportunity.
Data Entry with 100% accuracy, including Reservation Requests and Guest Profile Maintenance.
Communicate effectively with Spa Schedule Groups to ensure guests need and requests are always met ensuring a guests appointment request is never turned away.
Communicate effectively with each of Glen Ivys various Departments to ensure a smooth and mistake-free guest experience.
Utilize smart booking to maximize booking opportunities.
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in workload, rush jobs or technological advances.)
