What are the responsibilities and job description for the Retirement Counselor position at Glen Park Senior Living?
About Us: Glen Park Senior Living is dedicated to providing exceptional senior living solutions, focused on enriching the lives of our residents. With a commitment to excellence and a warm, supportive environment, we offer personalized services to meet individual needs.
Job Summary: We're hiring a Marketing Director/ Retirement Counselor to join our team. In this role, you'll assist with resident onboarding and generate leads for our community.
Responsibilities
Company Benefits
Job Summary: We're hiring a Marketing Director/ Retirement Counselor to join our team. In this role, you'll assist with resident onboarding and generate leads for our community.
Responsibilities
- Achieve maximum occupancy levels and meet monthly benchmarks.
- Follow up with leads and develop new resources using CRM software.
- Present community benefits effectively.
- Understand customer needs and wants.
- Conduct morning rounds to ensure facilities are tour ready.
- Follow up on all leads, tours, reservations, and inquiries.
- Assist with administrative tasks.
- Attend community events.
- Write press releases.
- Maintain liaison with families and residents.
- Resolve resident complaints and grievances.
- Assist in the front office.
- Attend monthly family Potlucks.
- Obtain complete and accurate information to facilitate the admissions process.
- Presents a professional image to prospects through dress, behavior, and speech.
- Experience working with older adults is preferred.
- Completion of at least 60 college or continuing education units is required.
- Current training in first aid and CPR is preferred.
- Need to have the flexibility to relocate and travel as needed for the position.
- Execute Strategic Marketing Plan
- Utilize CRM software to manage all contacts.
- Compassionate and uplifting spirit that is passionate about working with the senior population.
- Personal characteristics, physical energy, and competence to work effectively with families seeking non-medical care.
- Excellent communication skills.
- Customer service and time management skills.
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
- Supervision Given & To Whom: Executive Director & COO
- Supervision Received & From Whom: Delegated by the Administrators.
Company Benefits
- Competitive salary
- Health, dental, and vision insurance
- Retirement savings plan
- Paid time off
- Opportunities for career growth
