What are the responsibilities and job description for the International Customer Account Specialist position at Glen Raven?
Job Details
Description
Glen Raven Material Solutions is recruiting for a International Customer Account Specialist which will provide high level customer service by responding to customer calls and emails and processing and following up on their orders.
Responsibilities
Working at Glen Raven allows you to be part of a hard-working team proud to weave connections worldwide with some of the most trusted brands in textiles like Sunbrella®. Every day, we strive for and welcome diverse voices, solutions-driven ideas and innovative opportunities for continued growth throughout the company. We work toward a shared success while lifting each other up on the job and in our communities. Together, we keep the world spinning. Join our team. Connect people and drive innovation beyond the boundaries of Glen Raven
Equal Opportunity Employer/Protected Veterans/Individuals With Disabilities
Glen Raven provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to recruiting@glenraven.com or 336-227-6211.
Description
Glen Raven Material Solutions is recruiting for a International Customer Account Specialist which will provide high level customer service by responding to customer calls and emails and processing and following up on their orders.
Responsibilities
- Develop strong customer relationships by providing excellent customer services through high-level care of international clients
- Receive and resolve incoming inquiries by phone, email, and customer relationship management system
- Accurately enter order information into electronic system
- Follow up on orders and process shipments. Send appropriate shipping and customs documents to customers
- Follow up with clients as appropriate and proactively resolve any issues
- Communicate with sales people for each territory and keep them informed of any pertinent customer issues
- Communicate with planning department, accounting department, marketing department and shipping department for assistance and coordination with customer orders and shipments
- Handle time sensitive, sometimes high volume requests in a professional manner
- Manage and maintain customer account and contact information in necessary systems
- Continually look for opportunities to deliver value to the business and Glen Raven internal and external customers
- Bachelor’s degree in Business or related field or equivalent education and related training.
- 0-2 years of prior customer care experience
- Ability to handle basic issues and refers complex issues to higher-level staff
- Demonstrated aptitude to work in a client facing position
- Demonstrated understanding of sales in a B2B and B2C environment is required
- Ability to deliver accurate information and service
- Proficient computer skills
- Attention to detail in data entry and detail oriented in providing information
- Excellent communication skills and interpersonal skills
Working at Glen Raven allows you to be part of a hard-working team proud to weave connections worldwide with some of the most trusted brands in textiles like Sunbrella®. Every day, we strive for and welcome diverse voices, solutions-driven ideas and innovative opportunities for continued growth throughout the company. We work toward a shared success while lifting each other up on the job and in our communities. Together, we keep the world spinning. Join our team. Connect people and drive innovation beyond the boundaries of Glen Raven
Equal Opportunity Employer/Protected Veterans/Individuals With Disabilities
Glen Raven provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to recruiting@glenraven.com or 336-227-6211.
