What are the responsibilities and job description for the International Customer Account Specialist position at Glen Raven?
Glen Raven Material Solutions is recruiting for a International Customer Account Specialist which will provide high level customer service by responding to customer calls and emails and processing and following up on their orders.
Responsibilities :
- Develop strong customer relationships by providing excellent customer services through high-level care of international clients
- Receive and resolve incoming inquiries by phone, email, and customer relationship management system
- Accurately enter order information into electronic system
- Follow up on orders and process shipments. Send appropriate shipping and customs documents to customers
- Follow up with clients as appropriate and proactively resolve any issues
- Communicate with sales people for each territory and keep them informed of any pertinent customer issues
- Communicate with planning department, accounting department, marketing department and shipping department for assistance and coordination with customer orders and shipments
- Handle time sensitive, sometimes high volume requests in a professional manner
- Manage and maintain customer account and contact information in necessary systems
- Continually look for opportunities to deliver value to the business and Glen Raven internal and external customers
Education and Experience :
Why Glen Raven :
Working at Glen Raven allows you to be part of a hard-working team proud to weave connections worldwide with some of the most trusted brands in textiles like Sunbrella®. Every day, we strive for and welcome diverse voices, solutions-driven ideas and innovative opportunities for continued growth throughout the company. We work toward a shared success while lifting each other up on the job and in our communities. Together, we keep the world spinning. Join our team. Connect people and drive innovation beyond the boundaries of Glen Raven
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
Glen Raven provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to recruiting@glenraven.com or 336-227-6211.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
