Lead Receptionist (Full Time)

Lead Receptionist

Full-Time: Tuesday-Friday (7:30am-4pm) and Saturday (8:30am-5pm)

• $20-$22/hr based on experience.
• Full-Time benefits include PTO, Holidays, Flex Holidays, Medical, Dental, Vision, Life Insurance, and more.
• LOTS of Opportunity in a Stable & Beautiful work environment.
• Talent development reviews and growth opportunities.
• 401k with Employer Match.
• Tuition assistance.
  
  

The Lead Receptionist is responsible for answering and transferring all incoming calls in a courteous and professional manner, giving information, direction and other appropriate assistance to residents, staff, guests and vendors, provides administrative support to the administrator and leadership team as needed. In addition, the Lead Receptionist delegates tasks to staff, trains and performs audits of front desk functions as necessary.

Why You’ll Love GlenBrook

GlenBrook is our 5-star CMS rated health center providing living options in Assisted Living, Skilled Nursing, and Memory Care. Through our talent development review program, we strive to make sure our employees are reaching their goals and working in the role they enjoy. We have a heavy focus on training and provide tuition assistance as well as some scholarships. We survey our employees annually and listen to feedback to make changes to ensure the best work environment.

What You Will Bring

Our ideal candidate will be reliable and follow safety procedures and duties assigned by a supervisor.

• 2 years of experience in a front desk or receptionist type role.
• Ability to multitask, work on projects while answering phone and greeting visitors.
• Strong computer knowledge including Microsoft Word, Excel, Power Point.
• Must display a professional, friendly, courteous and helpful attitude toward the Residents and the Public.
• Ability to communicate effectively in English. Able to perform simple mathematics and basic knowledge of computer programs.
• High School graduate. General office and heavy phone experience helpful.
• Experience in a lead or supervisory position is a plus.
• Legally Authorized to work in the United States
  
  

Principle Duties

• Exhibits a sincere interest and provides quality service to residents, families and guests. Demonstrates ability to handle incoming inquiries professionally, to handle residents and guests needs efficiently and welcome residents and guests hospitably. Able to greet all visitors to the Community in a warm and professional manner. Courteous telephone handling, nonverbal body language and proper verbiage.
• Maintain reception area in an organized manner. Ensure that incoming parcels, floral deliveries and medication deliveries are logged properly and distributed in a timely manner. Efficiently handle requests from residents and the Marketing Department for guest room reservations. Assists residents with various other general office duties including faxing, copying, etc.
• Interacts appropriately and professionally with staff relative to transportation schedules, accounting reports, employment applications, and other needs as required. Communicates well with other departments in coordinating services which assist residents, including but not limited to requests for repairs, maintenance, medication and other services.
• Serves as the on-site lead at the front desk which could include monitoring performance, managing front-desk scheduling, delegating work assignments and training staff members.
• Provides administrative support to the Administrator and Leadership team as needed.
• As requested, performs audits of front desk functions reporting findings to the Administrative Assistant.
• Social Services support, scheduling care conferences and mailing discharge surveys.
• Admission Office support, distributing new admission packets, photos of residents, physician labels and Angel Room rounds.
• Other duties as assigned by supervisor.
  
  

Please apply to this job or look at other available positions using the link below!

https://visitglenbrook.com/careers/current-openings/

Our company is committed to a diverse and inclusive workplace. We are an equal opportunity employer that does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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