Patient Access (Hospital Registration) Representative - Evenings

The Patient Access Representative will demonstrate behaviors that are consistent with Glencoe Regional Health Values by delivering an exceptional experience to our patients, families and customers.  Primary responsibilities include patient registration for hospital inpatient, outpatient, emergency room and urgent care settings. Additional reception and customer service duties include verification of patient demographic information, insurance eligibility and validating guarantor, switchboard and paging functions, working through

applicable work queues, as well as completing general office clerical duties. Customer service and patient privacy are top priority.  

 

Education and Experience:

• Medical secretarial/administrative degree.  In leu of educational background, we will accept previous medical office or administrative/secretarial experience.  
• High school diploma/GED equivalent required.
• Strong customer focus required. Must be able to show empathy and have a true passion for helping others.  Positive, service-oriented attitude is a must while maintaining strict patient confidentiality.   
• Successful candidate will exhibit excellent communication, attention to detail, as well as demonstrate flexibility, dependability, and professionalism.
• Must be a self-starter with ability to work under pressure in a fast-paced environment.  
• Proficient in Windows-based computer systems.  
• Electronic Medical Record (EMR) knowledge helpful; Excellian experience a plus.

Note: during orientation/training, this role may be scheduled day hours.