What are the responsibilities and job description for the Operations Manager/Director position at Glencoe Tire-Towing Truck and Auto Repair?
The Operations Manager oversees a semi truck service, repair, towing, and accident recovery business and ensures efficient and effective operations.
Roles and Responsibilities
The Operations Manager is responsible for:
- Overseeing daily operations of the business
- Ensuring compliance with safety regulations and standards
- Managing staff and delegating tasks
- Coordinating with customers and vendors
- Coordinating with customers and vendors
- Maintaining accurate records and documentation
- Handling customer complaints and resolving issues
1. Service Technician Skills
Service Technicians are responsible for:
- Performing maintenance and repair work on semi trucks
- Diagnosing and troubleshooting mechanical issues
- Ensuring adherence to safety standards
- Maintaining tools and equipment
- Providing timely updates to the Operations Manager
2. Towing and Recovery Team Skills
The Towing and Recovery Team is responsible for:
- Responding to towing and accident recovery requests
- Ensuring the safe transportation of vehicles
- Adhering to traffic and safety regulations
- Reporting incidents and completing documentation
3. Daily Operations Skills
3.1 Opening Procedures
- Unlock and open the facility
- Conduct a walkthrough to ensure the premises are secure and clean
- Check and respond to emails and messages
- Review the schedule for the day
- Assign tasks to staff
3.2 Service and Repair Operations
- Receive and process service requests
- Inspect and diagnose vehicle issues
- Perform necessary repairs and maintenance
- Update customers on the status of their vehicles
- Ensure all work is documented and recorded
3.3 Towing and Recovery Operations
- Receive towing and recovery requests
- Dispatch the towing team to the location
- Ensure the safe and efficient recovery of vehicles
- Complete necessary documentation and reports
3.4 Customer Service
- Handle customer inquiries and complaints
- Provide accurate information and updates
- Ensure customer satisfaction and resolve issues promptly
4. Safety and Compliance
4.1 Safety Protocols
- Ensure all staff follow safety guidelines and procedures
- Conduct regular safety training sessions
- Maintain safety equipment and first aid supplies
- Report and document any safety incidents
4.2 Regulatory Compliance
- Ensure compliance with local, state, and federal regulations
- Maintain accurate records and documentation
- Stay updated on regulatory changes and requirements
5. Inventory Management
- Maintain inventory of tools, parts, and supplies
- Order necessary items and manage stock levels
- Ensure proper storage and organization of inventory
- Conduct regular inventory audits
6. Financial Management
- Monitor and manage the budget
- Ensure accurate billing and invoicing
- Track expenses and revenues
- Prepare financial reports and statements
7. Reporting and Documentation
- Ensure all operations are properly documented
- Maintain records of service and repair work
- Prepare and submit regular reports to senior management
8. Performance Monitoring
- Monitor staff performance and productivity
- Conduct regular performance reviews
- Provide feedback and support to staff
9. Continuous Improvement
- Identify areas for improvement in operations
- Implement changes and improvements
- Encourage staff to provide suggestions and feedback
The Operations Manager effectively manages the semi truck service, repair, towing, and accident recovery business, ensuring smooth and efficient operations while maintaining high standards of safety and customer satisfaction.