What are the responsibilities and job description for the Hostess/Busser position at Glens Falls Country Club Inc?
Description:
Job Summary:
The Glens Falls Country Hostess/Busser will greet members and guests upon arrival, seat them and assign a server to the table. The hostess/busser will also assist in setting, clearing and cleaning tables.
Job Duties/Responsibilities:
- Managing bookings in person, over the phone, or online
- Providing waiting times to members who are not pre-booked
- Offering personalized service and assistance for large parties of members
- Ensuring cleanliness and hygiene standards are met in the front-of-house area
- Assisting with the opening and closing of the restaurant
- Removing used plates, glasses, cutlery, and napkins from tables after diners finish eating
- Wiping up spills, food stains, and dirt from tables
- Straightening or replacing tablecloths as needed
- Replacing cutlery and glassware for new diners
- Refilling drinking glasses with water
- Bringing out meal orders when waitstaff are busy
- Cleaning the dining area at the close of the day
Required Skills/Abilities:
- Ability to manage bookings and provide accurate waiting times
- Strong customer service skills, especially for handling large groups
- Knowledge of cleanliness and hygiene standards for front-of-house maintenance
- Basic understanding of restaurant opening and closing procedures
- Familiarity with the food and beverage menu
- Attention to detail in clearing and resetting tables
- Ability to multitask and assist waitstaff during busy periods
- Efficient in handling cleaning tasks to maintain a tidy dining environment
Education and Experience:
- Must be at least sixteen years old (at least 21 years old to serve alcoholic beverages).
- Previous experience as a hostess preferred.
- Must successfully complete restaurant training course.
Physical Requirements:
- Prolonged periods of standing and walking.
- Must be able to lift, balance, and carry trays of food weighing up to 25 pounds.
