Spv, Patient Financial Services

The Impact You Can Make

The PFS Supervisor is responsible for the daily management of collection / billing operations. This position will supervise and direct the activities of PFS Leads and staff. The PFS Supervisor is responsible for ensuring the department secures and applies prompt and accurate payments. The Supervisor, with the leads, will prioritize, stage and balance work assignments for the unit.

The Glens Falls Hospital Impact

Mission

Our Mission is to improve the health of people in our region by providing access to exceptional, affordable, and patient-centered care every day and in every setting.

How You Will Fulfill Your Potential

Responsibilities

• Responsible for and actively pursues the cash collection for all services provided to patients at Glens Falls Hospital.
• Works with payers, vendors, hospital departments, and PFS staff to collect cash for services rendered.
• Works priority pockets of AR and escalated accounts.
• Proactively reviews denial, cash, productivity and AR data on a daily basis. Selects priority targets, implements collections initiatives and monitors progress toward monthly objectives.
• Communicates with Manager about areas of focus that need corrective strategies and provides recommendations and solutions.
• Monitors accounts for appropriateness and timeliness of follow-up, collector assertiveness in moving accounts towards resolution, clarity of notes, and effectiveness of actions.
• Seeks out system and subsystem knowledge. Automates and streamlines office practices and work flow whenever appropriate.
• Guides leads and staff in the development of actions plans to correct problems and optimize cash collection.
• Approves proposed collections strategies to assist in the removal of any interdepartmental barriers to collecting cash.
• Maximizes the use of payer relation’s contacts to collect cash.

Education/Experience:

• Associates or Bachelors degree from an accredited college

• Three to five years of healthcare business office experience required

• One (1) or more years supervisory experience in billing and collections in a medical group

Communities We Serve

Located in the foothills of the beautiful Adirondack mountains, Glens Falls is conveniently located a short drive away from the capital region and Lake George. Work at the top of your profession and jumpstart your next career here at Glens Falls Hospital!

All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.

Salary Range
The expected base rate for this Glens Falls, New York, United States-based position is $21.04 to $31.56 per hour. Exact rate is determined on a case-by-case basis commensurate with experience level, as well as education and certifications pertaining to each position which may be above the listed job requirements.

Benefits
Glens Falls Hospital is committed to providing our people with valuable and competitive benefits offerings, as it is a core part of providing a strong overall employee experience. A summary of these offerings, which are available to active, full-time and part-time employees who work at least 30 hours per week, can be found here.