Staff Development and Training Coordinator

The Impact You Can Make

Team Impact

The Staff Development and Training Coordinator is responsible for training a diverse team in a patient-centered experience to support the ‘at the time of service’ including but not limited to check-in, check-out, appointment scheduling, registration, eligibility verification and benefit interpretation. Ability to successfully onboard Access staff to operational nuances, assuring success for our adult learner. Coordination of training schedule to ensure successful onboarding and orientation. Development and updating of training material for staff.

The Glens Falls Hospital Impact

Mission

Our Mission is to improve the health of people in our region by providing access to exceptional, affordable, and patient-centered care every day and in every setting.

How You Will Fulfill Your Potential

Responsibilities

• Provides skill enhancement training including but not limited to Patient Experience.
• Provides web-based eligibility training including how to request, how to read and how to interpret responses.
• Provides demographic and insurance training, including all third-party payer product lines and contractual agreement to all departments performing registration throughout Glens Falls Hospital (Rehab, Cancer Center, Glens Falls Medical Group, etc).
• Follows up on errors to identify trends, provide re-education as well as ensures any needed updates are completed with training material

Education/Accredited Programs

• High School or GED required; Associates Degree or equivalent preferred
• 3-5 years registration experience in Hospital or Physician Practice

Skills/Abilities

• Success defined as a self-motivated communicator and partner with competencies in Glens Falls Hospital (GFH) Patient Access policies, procedures, and related software
• The Staff Development and Training Coordinator plays a key role in development and implementation of best practice standard work for the staff who work in the Patient Access division of the hospital
• The Staff Development and Training Coordinator will be responsible for maintaining and keeping current on changes at Glens Falls Hospital and within the industry.
• The Staff Development and Training Coordinator plays a key role in development of staff complete with a QA and Productivity Monitoring Program, weekly reports and a remedial training program.

Communities We Serve

Located in the foothills of the beautiful Adirondack mountains, Glens Falls is conveniently located a short drive away from the capital region and Lake George. Work at the top of your profession and jumpstart your next career here at Glens Falls Hospital!

All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.

Salary Range
The expected base rate for this Glens Falls, New York, United States-based position is $19.88 to $29.83 per hour. Exact rate is determined on a case-by-case basis commensurate with experience level, as well as education and certifications pertaining to each position which may be above the listed job requirements.

Benefits
Glens Falls Hospital is committed to providing our people with valuable and competitive benefits offerings, as it is a core part of providing a strong overall employee experience. A summary of these offerings, which are available to active, full-time and part-time employees who work at least 30 hours per week, can be found here.