What are the responsibilities and job description for the Admissions Counselor position at Glenwood Behavioral Health Hospital?
Overview
PURPOSE STATEMENT:
Clinical professional responsible for facilitating admissions, clinical intake assessments and utilization review processes to assure continuity for the most appropriate level of care for patients and their benefit/resources utilization.
Responsibilities
ESSENTIAL FUNCTIONS:
- Respond to inquiries about the facility within facility policy timeframes.
- Ability to develop therapeutic relationships with patients and families.
- Perform benefit eligibility to ensure patient benefits are active at the time of admission. Communicate benefit eligibility to the business office and the patient or significant other.
- Collaborate with other facility medical and psychiatric personnel to ensure appropriate recommendations regarding pending referrals.
- Coordinate admission and transfer from referral sources and between levels of care within the facility.
- Maintain knowledge of milieu management.
- Communicate projected admissions to designated internal representatives promptly.
- Ensure all clinical information from referral sources or patient (including medical comorbidity information) is received, when possible, prior to patient admission.
- Schedule (when applicable) and complete pre-admission assessments, consult with the admitting physician, and communicate disposition recommendations to patient or their family.
- Possess skill in preparing and maintaining appropriate medical record documentation that will result in authorization at the level of care being requested of the payor.
- Complete initial pre-authorization for treatment and admission prior to admission, when possible, and within payor timeframe guidelines.
- Admit patient in the registration and accounting system. Complete all admission and consent forms with the patient.
- Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
OTHER FUNCTIONS:
- Perform other functions and tasks as assigned.
Qualifications
EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:
- Master's degree in a social services field (psychology, counseling, social work, sociology, health administration, nursing) or RN required.
- Three or more years’ experience in mental/behavioral health working with individuals in a clinical or observational capacity preferred.
- Experience in the managed care pre-certification process, level of care assessments and utilization preferred.
LICENSES/DESIGNATIONS/CERTIFICATIONS:
- State licensure as one of the following: LSW, LPC, LPCC, LISW
We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.
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