What are the responsibilities and job description for the Front Desk Associate position at Glidden Lodge Beach Resort?
```Job Summary``` We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have a passion for hospitality, excellent communication skills, and enjoy working in a fast-paced environment, we would love to hear from you. ```Duties``` - Greet guests with a warm and welcoming demeanor - Check-in and check-out guests efficiently and accurately - Provide information about hotel amenities, services, and local attractions - Handle guest inquiries, requests, and complaints promptly and professionally - Maintain accurate guest records and handle cash transactions - Assist with reservations and room assignments - Coordinate with housekeeping to ensure clean and well-maintained guest rooms - Collaborate with other hotel departments to ensure smooth operations - Uphold hotel policies and procedures to ensure guest satisfaction and safety ```Skills``` To excel in this role, you should possess the following skills: - Strong customer service skills with a friendly and approachable attitude - Excellent communication skills, both verbal and written - Ability to multitask and prioritize tasks effectively in a fast-paced environment - Proficient in using computer systems for check-ins, check-outs, and reservations - Knowledge of hotel operations and procedures is preferred but not required - Fluency in multiple languages is a plus If you are looking for an exciting opportunity to be part of a dynamic team in the hospitality industry, please submit your application today. We offer competitive compensation, opportunities for career growth, and a supportive work environment.
Job Type: Part-time
Pay: $16.85 - $17.23 per hour
Expected hours: 20 – 30 per week
Benefits:
- Employee discount
- Paid jury duty
Schedule:
- 4 hour shift
- 8 hour shift
- Evening shift
- Holidays
- Rotating weekends
Work setting:
- In-person
- Resort
Ability to Relocate:
- Sturgeon Bay, WI 54235: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $17