Behavioral Health Counselor

About Glide 

GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization. 

SUMMARY 

The Behavioral Health Counselor direct focus, as part of a multi-disciplinary team, is to provide proactive clinical support servicesto individuals with mental illness and/or substance abuse disorders, emphasizing service connection, case management, and recovery coaching that will support overall wellness. The Behavioral Health Counselor will ensure clients understand all services and opportunities available at Glide Foundation in efforts to support, promote, and enhance client’s wellness, growth mindset, stability, and self-sufficiency.   

This position is expected to be onsite Monday through Thursday 9:00am – 5:30pm, on Wednesdays, 10:30am to 7:00pm.  There will be occasional work needed in the evenings, at weekends, and early mornings.  

This is a grant‐funded position and therefore is contingent on the agency's continued support at a full level of funding.  

• Behavioral Health Counselor will coordinate and manage a minimum of 20 active case management clients at any given time, within a professional, trauma-informed lens, client-centered, efficient, and equitable framework to help clients achieve their best version of self, wellness and autonomy; all individuals identified as case management must have an initial intake screening, a brief assessment, a service plan, and current progress notes. 
• Behavioral Health Counselor will conduct and complete initial intake screening, brief initial assessments, service plans, timely progress notes, and enter all documentation into the database systems (ONE System and Salesforce) within 3 business days (72-hours rule).   
• Behavioral Health Counselor to identify participants’ strengths and barriers (risks and protective factors) to determine based line functioning, to assist participant in reducing barriers or challenges, and connect to internal and external resources and services.  
• Behavioral Health Counselor will conduct/facilitate/coordinate at minimum 2, one-hour groups/workshops per day that are inclusive, reflective of client needs, promote a growth mindset, and support language capacity.  All workshops required proof of engagement (sign-in sheets), and at minimum a quarterly client satisfaction survey completed. 
• Cultivate and maintain supportive relationships with clients to provide continuous recovery retention/stabilization support; this could include helping participants with life skills, leveraging resources, and establishing healthy boundaries; all services rendered must be documented in EHR within 3 business days. 
• Continuously assessing clients’ barriers in efforts to support stabilization, provide interventions and service navigation to ensure needs are being met; all services are to be documented in Salesforce, ONE System, and other EHR within 3 business days.  
• Behavioral Health Counselor proactively engages service integration, assisting the multidisciplinary team with providing other direct services, i.e., staff coverage to support client triage, information and referral, distribution, crisis intervention and conflict resolution support.  
• Adhere to professional boundaries and standards. Understand and follow basis ethics, values, and principles of regulatory practices. Adhere to all laws and requirements regarding HIPPA, confidentiality, child protective services, contractual agreements, etc. 
• Meet professional obligations through efficient work habits such as collaborating with co-workers, meeting deadlines, honoring schedules, attend and actively participating in staff and individual meeting, community meeting, supervision, case conferences, client conferences and in-service trainings. 
• In collaboration with your direct Supervisor, complete a minimum of 15 assigned hours of professional or skill development each year; First Aid/CPR is required, but not included in the minimum hours required.  

• Ability to perform low threshold case management services, skill in conducting interviews and assessing client needs, and good problem-solving skills for people with complex needs; including substance use disorders. 
• Proficiency in spelling, grammar and writing is needed to draft detailed instructions, case care plans, correspondence, memos, and other required documentation. 
• Demonstrated knowledge of principles and techniques of assessment, intervention strategies, counseling, harm reduction practice. 
• Ability to work independently and collaboratively. 
• Ability to prioritize work and to multi-task within specific timelines. Strong attention to detail, particularly, documentation in case files and updating client database. 
• Works well under pressure and manages stress effectively in a demanding and fast paced environment. 
• Ability to deal with difficult clients in a professional manner. 
• Strong conflict resolution skills. Ability to de-escalate oneself and other people who may have difficulty managing their own behavior due to emotional, mental or physical illness and/or substance use. 
• Excellent interpersonal skills. Ability to establish and maintain effective working relationships with those contacted during work. 
• Demonstrates cultural humility with the ability to work effectively across cultures. 
• Certified Substance Use Disorder Counselor II (SUDII) or BBS registered AMFT or ASW is preferred 

• Registered with the Board of Behavioral Sciences (BBS) as an LMFT, LCSW strongly preferred; or pre-licensed interns, and/or graduate students providing treatment services to adults preferred. 
• Minimum of three [3] years in therapeutic case management activities of high-risk populations. 
• Will accept someone with a bachelor's degree in social work/psychology or other related field, with 2 years’ experience working with socially and/or economically marginalized, multiply diagnosed populations 
• Experience working with Medi-Cal and related documentation requirements. 
• Individual counseling and group facilitation skills are essential for this role.   
• Experience working in a community-based social service agency with homeless and economically marginalized populations desired. Possesses understanding of clients’ community and psycho-social and economic issues that might impact clients. 
• Strong knowledge of SF resources, services and benefits programs, including services and programs that support substance use treatment recovery.  
• Ability to demonstrate proficiency with basic computer programs including Microsoft Word, Outlook, and Excel. Knowledge of the ONE System and Salesforce preferred. 

• Proficiency and accuracy in math required for reporting data collected, eligibility screening and application assistance for entitled benefits, emergency rental assistance and housing programs. 

• Competence in MS Office Suite (Word, Outlook, Excel) and internet research. 
• Experience entering and accessing information from databases; Salesforce and ONE System experience preferred. 

Salary : $85,000 - $90,000