What are the responsibilities and job description for the Customer Service Advisor position at GLL?
GLL is looking for a Customer Service Advisor at York Leisure Centre, based within the York Community Stadium. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK.
The role is for 35 hours up to 39 hours per week.
Shifts include mornings, evenings and weekends.
As Customer Service Advisor, you'll enjoy making a difference to every person who walks through our centres, be it with your warm welcome or through selling them a membership to enhance their lifestyle.
Our Customer Service Advisors respond to enquiries converting them into memberships. Customer Service Advisors are often a customer's first port of call; you'll answer the phone, deal with transactions, handle any queries and even go out into the community on outreach projects. From providing team support to the warmest of welcomes, your focus will be on ensuring our customer service level is at the highest level at all times. What you need :
- A can-do attitude
- A real focus on customer service.
- Passion and personality
- Knowledge of health and safety
- Be a great team player
- Good IT, literacy, numerical and communication skills
- Some experience of administration
- Cash handling
What you’ll do :
As a charitable social enterprise owned by its staff GLL has a great range of benefits for its employees :
