What are the responsibilities and job description for the Front Desk Team Member position at Glo by Best Western?
DO YOU HAVE A PERSONALITY THAT JUST MAKES PEOPLE HAPPY TO BE AROUND YOU?
DO YOU LIGHT UP A ROOM WHEN YOU ENTER IT? THEN I WOULD VERY MUCH LIKE TO HAVE YOU AS MEMBER OF MY TEAM!
YOU MUST BE ABLE TO BE FLEXIBLE WITH SCHEDULING AND BE ABLE TO WORK ANY SHIFT (7AM-3PM, 3PM-11PM OR 11PM-7AM).
THIS POSITION IS PERFECT FOR AN ACTIVE RETIREE, MILITARY SPOUSES, EMPTY NESTERS AND PEOPLE INTERESTED IN WAITING TO TRY SOMETHING NEW, BUT IS NOT LIMITED TO THESE GROUPS.
GLo by Best Western is a small business in Pooler, GA. We are professional, agile and our goal is to exceed the expectations of our guest, management company, ownership, and Best Western International. We are looking for individuals who enjoy working with other people, with a friendly outgoing personality.
Represents the hotel to the guest throughout all stages of the guest's stay. Determines a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms accommodating special requests whenever possible. Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks, and communicates this information to the appropriate hotel personnel. Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work. Maintains guest room key storage, and maintains and supervises access to safe deposit boxes. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. Knows the location and types of available rooms as well as the activities and services of the property.
Duties and Responsibilities:
1. Registers guests and assigns rooms. Accommodates special requests whenever possible.
2. Assists in pre-registration and blocking of rooms for reservations.
3. Thoroughly understands and adheres to proper debit/credit card, and cash-handling policies and procedures
4. Understands room status and room status tracking.
5. Knows room locations, types of rooms available, and room rates.
6. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
7. Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
8. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
9. Knows how to use front office equipment.
10. Processes guest check-outs
11. Posts and files all charges to guest, master, and city ledger accounts.
12. Uses proper telephone etiquette.
13. Uses proper mail, package, and message handling procedures.
14. Coordinates guestroom maintenance work with the engineering and maintenance division.
15. Reports any unusual occurrences or request to the manager or assistant manager.
16. Knows all safety and emergency procedures. Is aware of accident prevention policies.
17. Maintains the cleanliness and neatness of the front desk area.
18. Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
**This is not a complete list of all duties that you will be responsible for as a front desk associate.
Job Type: Part-time
Pay: $14.00 - $15.00 per hour
Expected hours: 16 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Morning shift
- Night shift
- Weekends only
Work Location: In person
Salary : $14 - $15
