What are the responsibilities and job description for the Guest Service Agent/Front Desk ALL SHIFTS position at GLo by Best Western?
Guest Service Representative (Must be willing to work 2 out of the 3 following shifts: 7am-3pm, 3p-11pm, and/or 11pm-7am)
About us
GLo by Best Western
*BRAND NEW PROPERTY*
- Act as the first point of contact for guest information
- Address and document guest concerns in the database
- Achieve amicable resolution to guest concerns
- Coordinate with other departments to address guest concerns
- Update guest records
- Problem-solve to achieve guest resolution
- Complete product knowledge training to answer guest questions
- Promote facilities amenities and activities
Job Types: Full-time, Part-time
Pay: $13.00 - $14.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Overtime
- Weekends as needed
Experience:
- Hotel experience: 1 year (Required)
Work Location: In person
Salary : $13 - $14
