What are the responsibilities and job description for the Hotel Front Desk Clerk position at Global Brothers Davenport, LLC?
Job Summary
We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role involves managing front desk operations, assisting guests with check-in and check-out processes, and addressing any inquiries or concerns they may have during their stay. A passion for hospitality and a commitment to guest satisfaction are essential for success in this position.
Responsibilities
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage the check-in and check-out process efficiently, ensuring accuracy in guest information.
- Handle reservations, cancellations, and modifications using hotel management software.
- Provide information about hotel amenities, local attractions, and services available to guests.
- Address guest inquiries or complaints promptly and professionally to ensure satisfaction.
- Maintain an organized front desk area, including managing phone calls and messages effectively.
- Conduct night audits as required, ensuring all financial transactions are accurate and up-to-date.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for arrivals.
- Uphold hotel policies and procedures while maintaining confidentiality of guest information.
Qualifications
- Previous experience in a front desk or customer service role within the hospitality industry is preferred.
- Strong phone etiquette skills with the ability to communicate clearly and effectively.
- Knowledge of hotel management systems is a plus; training will be provided as needed.
- Bilingual candidates are encouraged to apply to better serve our diverse clientele.
- Excellent interpersonal skills with a focus on providing outstanding guest services.
- Ability to work flexible hours, including nights, weekends, and holidays as required by the hotel’s operational needs.
- A positive attitude with a strong commitment to hospitality and teamwork.
Join our team as a Hotel Front Desk Clerk where you can make a difference in our guests' experiences every day!
Job Types: Full-time, Part-time
Pay: $11.00 - $15.00 per hour
Schedule:
- Day shift
- Evening shift
- Morning shift
- Night shift
Work Location: In person
Salary : $11 - $15