What are the responsibilities and job description for the Customer Service Rep position at Global Channel Management Inc.?
About the job Customer Service Rep
Customer Service Rep needs 2 years of experience
Customer Service Rep requires :
Availability to work from 12 : 30pm until midnight M-F and 10 : 30am 7pm on Saturdays.
12 : 30pm start time and 3 : 30pm start time. The training 12 : 30pm until 9pm
REMOTE LOCAL CANDIDATES, Mason, OH
Customer Service Rep duties :
The CSR provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives
Assists customers telephonically and non-telephonically with service and support issues. Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field / stores resulting in increased customer satisfaction and retention.
Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.
Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer expectations.
Uses courteous and professional language.
Works effectively in a team environment
Creates a win-win resolution to problems.
