What are the responsibilities and job description for the End User Support Analyst position at Global Channel Management, Inc.?
Company Description
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.
Qualifications
Seeking End User Support Analyst for position in Marlborough, MA with degree in customer/user experience or related field.
End User Support Analyst requirements:
5 years of experience in Customer/User Experience research
Fluency with UX/CX conventions and standards
Usability testing experience a must
Data visualization experience a plus.
Experience with contextual inquiries, one-to-one interviews, focus groups, heuristic evaluations, field studies
End User Support Analyst responsibilities:
Prepare user research approach for customer trials
Create research tools, for example, surveys and test scripts necessary to conduct research
Conduct research activities, such as in-depth surveys, one-to-one interviews, focus groups, heuristic evaluations etc.
Compile and document findings of the research and identify patterns and trends
Present research findings in a clear, concise and compelling manner
Logistics coordination for customer trials research.
Pays $25/hr
Additional Information
$25/HR
6 months
Salary : $25
