What are the responsibilities and job description for the Call Center CSR position at Global Channel Management?
About the job Call Center CSR
Call Center CSR needs manufacturing experience
Call Center CSR requires :
Must have : SAP / QP1 experience
Background in call center environment, and managing account from the customer via email, phone, and emails.
Must be willing to work and ready to engage with the team
Must have manufacturing experience.
Fast pasted environment
Working understanding of color matching
Call Center CSR duties :
On phones regularly, managing multiple accounts
Responds to customer issues that require product knowledge, interpret questions / requests and ensure proper resolution in a prompt and courteous manner.
May initiate customer contact to proactively identify and address customer needs.
Monitors the resolution process to ensure other departments follow through on requests.
Opens and accurately maintains customer accounts by recording and updating account information
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up, when necessary to ensure resolution
Process accurate order entry
Works to understand product schedule for Liquid and Powder Coatings manufacturing sites
