What are the responsibilities and job description for the Call Center Rep position at Global Channel Management?
About the job Call Center Rep
Call Center Rep needs 6 months of call center experience
Call Center Rep requires :
- Strong computer and phone skills. Ability to use web-based computer applications
- Excellent communication skills both written and verbal, and internal personal skills
- Able to manage telephone and chat customer interactions and convey confidence while resolving the customers issues.
- Professional, friendly demeanor with a customer-oriented attitude. Good communication and listening skills. Able to accept constructive criticism.
- Able to understand and accurately communicate customers needs, while demonstrating critical thinking and problem-solving skills.
- Must be able to pass a background and drug test.
- Must be 18 years or older
- Must have a High School Diploma or GED
- Must be able to type 30 wpm
Preferred : SAP skills
Call Center Rep duties :
