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Customer Care Call Center

Global Channel Management
Milwaukee, WI Full Time
POSTED ON 1/14/2025
AVAILABLE BEFORE 4/14/2025

About the job Customer Care Call Center

Customer Care Call Center needs 1 year in telephone customer service or related experience

Customer Care Call Center requires :

  • Ø Five days a week Monday - Friday. Eight (8) hour shifts between the hours of 7 : 55 AM 5 : 00 PM. Overtime may be required.
  • Ø High School diploma or GED

A minimum of 1 year in telephone customer service or related experience

Excellent communication skills

Knowledge of the use of PCs and related software

Experience in data entry (alpha and numeric) or with a 10-key calculator with minimal error ratio

Customer Care Call Center duties :

  • Responds to telephone inquiries and complaints using standard scripts and procedures
  • Answers questions regarding child support payments posting, payments disbursement, and account histories.
  • Defines or resolves inquiries received either through written or telephone correspondence.
  • Gathers information, researches / resolves inquiries and logs customer calls
  • Communicates appropriate options for resolution in a timely manner
  • Informs customers about services available and assesses customer needs
  • Maintains updated records and logs

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