What are the responsibilities and job description for the Field Service Technician position at Global Channel Management?
About the job Field Service Technician
Field Service Tech needs 1 years experience
Field Service Tech requires :
High School Diploma
Electronics experience required
Military or Technical training or equivalent work experience in the Field of Computer Science and electronics.
Flexible schedule
Ability to work nights, Week-ends & / or Holidays.
Must be a Team Player.
Working knowledge of computer science & electronics accompanied with technical concepts, practices and procedures to a wide variety of assignments.
Member of the customer support team and works on light to moderately complex work orders with normal to critical deadlines, and typically operates independently to troubleshoot hardware, software, equipment problems with general oversight on more complex assignments.
Field Service Tech duties :
Member of the customer support team and works on light to moderately complex work orders with normal to critical deadlines, and typically operates independently to troubleshoot hardware, software, equipment problems with general oversight on more complex assignments.
Maintain Ticket Vending Machines & Ticket Operator Machines on a Monthly & Quarterly basis or as needed to include.
Detect & Resolve Component wear & tear.
Provide quick response to Work Orders sent via Work Order Management System.
Troubleshoot & Resolve Machine Hardware electrical, electronic, communication, & functionality related issues for resolution and maximum uptime on new & existing systems.
Interface with Various IT departments to resolve software issues detected internal or external to TVMs / TOMs.
Assist in training new hires.
Keep inventory of replacement parts, tools & cleaning supplies within a company assigned Vehicle or Local storage location.
Keep a pulse on the job market with advanced job matching technology.
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