Senior Director, Stakeholder Relations & Deputy Chief of Staff

About Global Citizen

Global Citizen is a movement of engaged citizens who are using their collective voice to end extreme poverty. On our platform, Global Citizens learn about the systemic causes of extreme poverty, take action on these issues, and earn rewards for their actions as part of a global community committed to lasting change. Global Citizens have taken over 34.1 million actions since 2009. Today, these actions, in combination with high-level advocacy work, have led to over $43.6 billion being distributed to our partners around the world, impacting 1.29 billion lives in the fight to end extreme poverty.

Position Overview

We are looking for a passionate and professional individual to support the Office of the CEO.

The Senior Director of Stakeholder Relations and Deputy Chief of Staff to the Chief Executive Officer provides key support to maintaining the organization’s most important relationships, manages internal and external projects that are led out of the Office of the CEO, ensures the Office runs according to its strategic timeline to ensure the vision of the organization is being achieved, provides on-the-ground staffing support for the CEO, and more. 

Key Responsibilities

Steward: This role will be responsible for maintaining the most important relationships for the organization. These relationships span the organization’s diverse stakeholder groups, including the private and public sector, entertainment industry, foundations and more. This role will support the Chief of Staff to ensure the management of these relationships is running at the highest-level of efficiency. Key to this role are communication skills and relationship management skills. This role will also support the Chief of Staff in ensuring the organizational needs of the Office of the CEO are running at the highest level to ensure the office is effective and efficient. This role will also manage the CEO’s EA to ensure the schedule is prioritized and efficient and is aligned with our stakeholder objectives. 

Communicator: Support the Chief of Staff in the development of stronger structure and process for better communication between the office of the CEO and the organization’s departments. As the organization continues to grow, so too does the number of our key stakeholders, often who are handled day to day by different departments. This role needs to communicate and coordinate with people throughout the organization in a professional, clear, articulate, and accurate manner - both verbally and in writing - to ensure we can best support and steward these relationships. 

Key Responsibilities

Stakeholder Management (50%) 

• Manage top 100 stakeholder relationships with best-in-class stakeholder management programs including sophisticated monitoring/planning processes and correspondence, across government, private sector, artist and NGO communities and more. 
• Lead on and support COS with communications from the Office of the CEO (i.e., stakeholder email outreach, social media support, handwritten correspondence, all-team remarks, etc. )
• Ensure all necessary background information/agendas for meetings with key stakeholders, including any preparatory materials, are created and vetted.
• Work with the Chief of Staff to ensure key milestones for the organization’s top-stakeholders are properly acknowledged on an ongoing basis. 
• Leverage Salesforce and other integrated systems to proactively monitor and flag stakeholder touchpoints for the CEO and organization. (I.e. automatically flag stakeholders who haven't been communicated with in 30 days, ensuring timely engagement and relationship management.)

Internal Communications (30%): 

• Support the Chief of Staff in the development of stronger structure and process for better communication between the office of the CEO and the organization’s departments.
• Communicate and coordinate with multiple departments throughout the organization, stakeholders, artists, policy, etc., in a professional, clear, articulate, and accurate manner - both verbally and in writing - to provide updates as needed, and gain new information that can be used to brief the CEO. 
• Develop internal memos, meeting agendas, and talking points as requested. 

Program Management (20%): 

• Attend meetings, speaking engagements, and events of the Office of the CEO. 
• Support major initiatives run out of the Office of the CEO, including coordination on speaking engagements, large-scale projects and other initiatives that may be developed 
• Support large internal and external stand-up meetings with preparation, notes, and circulation of minutes
• Any other duties for the betterment and advancement of the office and the mission as assigned 
• Reports into the Chief of Staff with a direct line to the CEO

Requirements For Success

Professional Experience

• 7-10 years of experience in stakeholder engagement, partnerships, or relationship management, with a proven ability to build and sustain high-value relationships across diverse sectors.
• At least 5 years in a senior leadership role, managing teams and driving strategic initiatives.
• Demonstrated success in navigating complex stakeholder landscapes, including corporate, nonprofit, government, and community partnerships.

Education

• Bachelor’s degree in Communications, Public Relations, Business Administration, or a related field.
• Advanced degree (e.g., MBA, MPA, or equivalent) strongly preferred or equivalent experience in stakeholder relations leadership.

Key Competencies

• Expertise in developing and executing stakeholder engagement strategies aligned with organizational objectives.
• Exceptional communication and negotiation skills, with the ability to inspire confidence and build trust among diverse audiences.
• Strong understanding of corporate social responsibility and advocacy efforts.
• Proven track record of driving cross-sector collaborations and managing high-impact partnerships.

Benefits

Why Global Citizen?

In this coming decade of action and accountability, Global Citizen will be the leading international voice, educator, and influencer that rallies humanity to take full responsibility and accountability for eradicating extreme poverty. You have a chance to contribute and make this world a better place for all.

More Details

• Must be authorized for employment in the United States.
  
• Role is based in NYC
• Global Citizen operates on a hybrid work model - 3 days (Tuesday, Wednesday, and Thursday) in our NYC office and 2 days (Monday & Friday) telecommuting.
• Willingness & ability to travel as needed (up to 30%).
• Full-time, ongoing employees are eligible for a competitive benefits package: Medical, dental, vision, and life insurance; commuter benefits; 403(b) retirement savings & employer match; generous paid time off (vacation, sick, and holidays); paid parental leave; employee discounts; FSA; Professional Development Assistance (EAP).
• Salary Range: $

Global Citizen is proud to be an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Global Citizen strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, religion, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, age, sexual orientation, military or veteran status, citizenship or any other protected classification under applicable federal, state, or local laws. In addition, Global Citizen complies with the relevant country laws governing employment nondiscrimination in all our international offices. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Salary : $130,000 - $160,000