Demo

Senior ServiceNow Architect

Global Commerce and Information, Inc.
Milford, MD Full Time
POSTED ON 1/22/2025
AVAILABLE BEFORE 4/22/2025

Your Success is Our Success. Global CI is an award-winning 30-year IT Services company founded on the principles of providing high-quality, value-added technology consulting services. Our vision is to create a better future by improving the lives of the people we serve through emerging technologies. Join us and together we will advance the future of technology services.

Global CI offers competitive compensation and non-salary benefits to all eligible employees.

Job Description

Key Required Skills :

Advanced technical principles, theories, and concepts; ServiceNow products and inter product integration; scripting on ServiceNow.

Position Description :

  • JavaScript or similar scripting languages, and the web as a development platform
  • Modern UI frameworks like Angular or React
  • Full stack development or developing automated solutions
  • DevOps implementations
  • Integrations and REST API automation
  • Agile development practices (e.g. SAFE, Scrum)
  • Automated testing using tools such as ServiceNow ATF
  • Business analysis and design
  • Server / infrastructure administration
  • Security, Governance, Risk & Compliance with good aptitude on development and configuration skills
  • Attend all customer technical discussions / design / development meetings and provide technical inputs to further enhance the code quality / process.
  • Provide guidance / support to other junior / mid-level developers.
  • Impact functional strategy by developing new solutions, processes, standards, or operational plans that position customer competitively in the marketplace with best practices.
  • All other duties as assigned or directed.

Basic Qualifications :

  • Experience with multiple ServiceNow product implementations and development
  • Experience in scripting on the ServiceNow platform
  • Experience on ServiceNow platform support and administration
  • Proficiency with various features and functionalities of the ServiceNow platform
  • Thought leader for design and implementation of new solutions involving ServiceNow products like BIA, SAM, CM.
  • Experience working in Agile Practices (e.g. SAFE, Scrum)
  • Required Skills :

  • Follow best practices to configure, enhance, and maintain ServiceNow platform implementations across multiple ServiceNow modules, including IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management.
  • Develop solutions across the ServiceNow platform to utilize automation and integration capabilities of ServiceNow, focused on leveraging business services with out of the box capabilities.
  • Drive technical solutions to integrate a wide suite of IT system and COTS tools and products with the ServiceNow platform.
  • Develop and execute ServiceNow roadmaps as defined and approved by the client(s).
  • Lead team members in configuring and maintaining the platform with performance optimization.
  • Create and present implementation plans that are reviewed and approved by program leadership and the client.
  • Provide weekly and monthly reports that keep program leadership and the client apprised of technical progress, potential risks with documented mitigations, and issue resolution plans and status.
  • Represent Client as the technical face of the company with partner teams and the client.
  • Work with cross-functional team in an agile and fast-paced development environment to define user stories and tasks.
  • Use your ServiceNow subject matter expertise to influence the program and client on the evolution of the platform.
  • Desired Skills :

  • Experience working in a highly agile (SAFe, Scrum, Kanban) environment
  • Understanding of SOAP, REST, JSON technologies
  • Experience working in a PaaS / SaaS environment
  • SME across ServiceNow products from design, implementation, testing and operations.
  • Demonstrated ability to influence and consult including providing options with pros, cons and risks around key technical decisions during design and implementation
  • Strong organizational skills and understanding of the Project Management lifecycle
  • Prior Federal government experience.
  • Self-starter, highly motivated individual who adapts and isn't afraid to volunteer in a dynamic work environment
  • Strong attention to detail with an ability to operate effectively across multiple priorities
  • Benefits include :

  • Comprehensive medical, dental, vision, life, and short & long-term disability insurance health savings account
  • Matching 401k retirement plan IRA's and Roth IRA's
  • Generous paid time off and paid holidays
  • Employee recruitment / referral bonus
  • Paid community service hours
  • Tuition reimbursement
  • Employee discounts
  • At Global Commerce & Information, Inc. we celebrate, support, and are committed to creating a diverse and inclusive environment. We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics.

    Global Commerce & Information, Inc maintains a drug-free workplace.

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