What are the responsibilities and job description for the Shift Lead position at GLOBAL CONCESSIONS MASTER?
Job Details
Job Location: Global Concessions Inc - Atlanta Airport Stores - Atlanta, GA
Salary Range: Undisclosed
Description
Job Summary:
The Shift Lead will supervise operations and address customers' complaints and queries in a swift, courteous manner and other duties as outlined by management. An outstanding Shift Leadr will contribute to the professional development of staff at one of our bustling restaurants.
Supervisory Responsibilities:
- Coordinates and oversees the day-to-day workflow of subordinate staff in the department.
Other Duties/Responsibilities:
- Opening and closing the restaurant.
- Appointing, inducting, and mentoring new staff members.
- Resolving customers' questions and grievances in a professional manner.
- Ensuring that the restaurant adheres to pertinent health and safety regulations.
- Manages on premise inventory procedures as needed.
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Ability to work both independently and collaboratively.
- Excellent time management skills with the ability to assign and delegate tasks.
- Proficient with Microsoft Office Suite or related software.
- Excellent organizational skills and attention to detail.
Education and Experience:
- High school diploma, GED, or equivalent.
- Previous supervisory experience, preferably within a restaurant.
- Prior experience using POS software.
- Intermediate accounting and arithmetic skills.
- Strong leadership skills with an affinity for capacity development.
- Excellent conflict resolution abilities.
- Innovative, trustworthy, and impartial.
- Ability to work evenings, weekends, and holidays.
Physical Requirements:
- Prolonged periods standing &/or walking
- Must be able to lift up to 15 pounds at times.
Qualifications
