What are the responsibilities and job description for the VIP Concierge position at Global Concierge Trek?
Concierges draw upon their knowledge of a local area to assist hotel guests with a variety of requests, from providing directions, to recommending restaurants and arranging transportation. Many Concierges speak multiple languages.
Concierge
Tasks and duties
Assisting guests with travel arrangements such as recommending and making dinner reservations or changing flights.
Helping guests solve problems by tailoring solutions to their needs and tastes.
Purchasing tickets for events, shows, concerts and excursions.
Briefing clients on local activities and making bookings.
Running errands like picking up and delivering items and messages.
Advising clients on local sightseeing highlights.
Providing directions and arranging transportation such as booking taxis, arranging car hire or helping guests with public transport systems.
Assisting with specialised shopping tours or helping customers to find specific brands or items.
Making arrangements for special occasions, such as delivering gifts for a guest’s birthday.
Providing advice and assistance for medical, dental and veterinary services.
At more exclusive hotels, a Concierge's role is more in-depth. Those with more experience are identified by a pin on their lapel with two golden keys, which is the symbol of Les Clefs d'Or.
How to become a Concierge:
Most Concierges have a Year 12 high school certificate along with a Certificate III or IV in Hospitality. Good communication skills and flexibility are important, as is a thorough knowledge of the local area. Experience in tourism and the service industries may be beneficial.
Complete your Secondary School Certificate.
Complete a Certificate III in Hospitality (SIT30616) or Certificate IV in Hospitality (SIT40416).
Visit local restaurants, museums, spas, gyms, grocery stores, parks and shopping centres regularly to ensure you stay up-to-date with the latest trends in your local area.
Gain experience in the hospitality or tourism sector. A part-time job as a hotel receptionist, tour guide or waiter may help you get your foot in the door.
Consider completing a bachelor degree in tourism, hospitality, or hotel management to further develop your skills.
Job Types: Full-time, Part-time
Pay: $100,000.00 - $150,000.00 per year
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Parental leave
- Relocation assistance
- Retirement plan
- Vision insurance
Schedule:
- Day shift
- Evenings as needed
- Evening shift
- Morning shift
- Night shift
- On call
Experience:
- Hospitality management: 5 years (Required)
- concierge expertise: 5 years (Required)
Location:
- New York, NY (Required)
Security clearance:
- Secret (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Willingness to travel:
- 25% (Preferred)
Work Location: Remote
Salary : $100,000 - $150,000