What are the responsibilities and job description for the Desktop Support Technician I, II, III position at Global Credit Union?
Overview
Reports To: Desktop Support Supervisor
Primary Functions: Provide quality day to day technical desktop hardware support to end users in a manner that supports the organization's Mission Statement to provide service, value and convenience to its members. Operate in a fashion that supports the IM operations supporting mission to exercise a leadership role in maintaining, operating, and providing Information Technology Service Management for the credit union and its subsidiary operations.
Duties and Responsibilities:
Qualifications
Education: A Certification Preferred
Creditable Experience in Lieu of Education: Minimum of six months prior desktop support/technical experience preferred.
Experience/Skills: Minimum six months customer service skills strongly preferred. Must be positive, adaptable, and a team player. Excellent verbal, written, and interpersonal skills. Self-motivated, organized, and detail oriented. Familiarity with DevOps/Agile process for task flow completion a plus. Must be able to develop and maintain a high level of understanding of department processes, user policies and effective troubleshooting. Must be able to lift, carry, or otherwise move and position objects up to 50 lbs. Position placement/advancement requires management recommendation and will be based on the candidate's qualifications and/or performance.
Tenure: Not applicable
Compensation
Salary Pay Range:
- Desktop Support Technician I (Category 11): $52,258 - $81,523 annually
- Desktop Support Technician II (Category 10): $57,484 - $90,825 annually
- Desktop Support Technician III (Category 09): $63,233 - $101,804 annually
- Senior Desktop Support Technician (Category 08): $72,717 - $119,983 annually
Starting base salary will be determined based on candidate experience, qualifications, education, and local or state wage requirements, if applicable and will fall within the range provided above.
In accordance with our Salary Administration policy, new hire base salaries generally fall within the minimum to midpoint of the listed range.
Benefits
- Short-term and long-term incentives
- Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
- 401(k) plan with a 5% match
- Employee Assistance Program (EAP)
- Life and disability coverage
- Voluntary cash benefits for accident, hospitalization and critical illness
- Tuition Reimbursement
- Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
- Click here to view Global’s comprehensive Benefits Programs
Equal Opportunity Employer
Salary : $52,258 - $81,523
