Demo

Research Specialist I, II, III, Senior

Global Credit Union
Anchorage, AK Full Time
POSTED ON 3/20/2025
AVAILABLE BEFORE 3/20/2026

Overview

Reports to: Any Research Officer

 

Functions Supervised: None

 

Primary Functions: Research inquiries and resolve account problems.

 

Duties and Responsibilities:

  • Process account verifications while ensuring proper member authorization.
  • Process research requests and retrieve credit union records in support of credit union operations or in compliance with authorized requests.
  • Provide account status letters and documents as required.
  • Provide Quickshot reports to lending departments upon request.
  • Provide support and technical assistance to branches and other departments.
  • Perform progressively responsible duties to include, Research specific transactions on accounts using resources available from all credit union departments to resolve problems and communicate results to the member or other department personnel. Research accounts with incorrect addresses and accounts classified as abandoned. Contact members to obtain the correct address or communicate special instructions regarding the account in question. Be familiar with credit union policies and operational procedures of other credit union departments as they apply to the situation under review. Perform transaction adjustments and complete file maintenance as appropriate to each situation.
  • Performs other duties as assigned.
  • Qualifications

    Education: High School graduate or equivalent.

     

    Creditable Experience in Lieu of Education: Not Applicable

     

    Experience/Skills: Must have the ability to clearly and effectively communicate with members and employees on complex account issues. The position requires an aptitude for math and general accounting. The ability to work with limited supervision, solve problems, display good judgment, and pay attention to detail is also required. Must be well organized and able to adapt to new policies and procedures. One of year experience with this credit union preferred.

     

    Tenure: Research Specialist II, category 15, requires nine months tenure in the Research Specialist I position with performance that meets or exceeds expectations. Research Specialist III, category 14, requires twelve months tenure in the Research Specialist II position with performance that meets or exceeds expectations. Senior Research Specialist, category 13, requires twelve months tenure in the Research Specialist III position with performance that meets or exceeds expectations. Directly related work experience and/or accelerated training completion may be substituted for tenure.

     

     

    Compensation

    Salary Pay Range:

    • Research Specialist I (Category 16): $36,582 - $51,947 annually
    • Research Specialist II (Category 15): $38,412 - $55,312 annually
    • Research Specialist III (Category 14): $41,484 - $60,567 annually
    • Senior Research Specialist (Category 13): $44,803 - $66,309 annually

    Starting base salary will be determined based on candidate experience, qualifications, education, and local or state wage requirements, if applicable and will fall within the range provided above.

     

    In accordance with our Salary Administration policy, new hire base salaries generally fall within the minimum to midpoint of the listed range.

    Benefits

    • Short-term and long-term incentives
    • Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
    • 401(k) plan with a 5% match
    • Employee Assistance Program (EAP)
    • Life and disability coverage
    • Voluntary cash benefits for accident, hospitalization and critical illness
    • Tuition Reimbursement
    • Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
    • Click here to view Global’s comprehensive Benefits Programs

    Equal Opportunity Employer

    Salary : $36,582 - $51,947

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Research Specialist I, II, III, Senior?

    Sign up to receive alerts about other jobs on the Research Specialist I, II, III, Senior career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $102,775 - $137,396
    Income Estimation: 
    $153,127 - $203,425
    Income Estimation: 
    $139,626 - $193,276
    Income Estimation: 
    $164,650 - $211,440
    Income Estimation: 
    $130,030 - $173,363
    Income Estimation: 
    $46,619 - $58,095
    Income Estimation: 
    $46,660 - $59,490
    Income Estimation: 
    $46,698 - $56,511
    Income Estimation: 
    $53,091 - $66,145
    Income Estimation: 
    $125,305 - $173,168
    Income Estimation: 
    $53,091 - $66,145
    Income Estimation: 
    $67,182 - $95,497
    Income Estimation: 
    $60,895 - $72,281
    Income Estimation: 
    $125,305 - $173,168
    Income Estimation: 
    $85,464 - $107,127
    Income Estimation: 
    $67,182 - $95,497
    Income Estimation: 
    $105,160 - $136,618
    Income Estimation: 
    $125,305 - $173,168
    Income Estimation: 
    $41,833 - $52,858
    Income Estimation: 
    $40,527 - $50,495
    Income Estimation: 
    $36,960 - $49,500
    Income Estimation: 
    $46,619 - $58,095
    Income Estimation: 
    $125,305 - $173,168
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at Global Credit Union

    Global Credit Union
    Hired Organization Address Wasilla, AK Full Time
    Overview $1,500 Signing Bonus* *Eligible new hire's first day of employment must be on or between March 17, 2025 - June ...
    Global Credit Union
    Hired Organization Address Spokane, WA Full Time
    Overview $1,500 Signing Bonus* *Eligible new hire's first day of employment must be on or between March 17, 2025 - June ...
    Global Credit Union
    Hired Organization Address Wasilla, AK Full Time
    Overview $1,500 Signing Bonus* *Eligible new hire's first day of employment must be on or between March 17, 2025 - June ...
    Global Credit Union
    Hired Organization Address Victorville, CA Full Time
    Overview Reports to: Varies by location Functions Supervised: None Primary Functions : Deliver positive member experienc...

    Not the job you're looking for? Here are some other Research Specialist I, II, III, Senior jobs in the Anchorage, AK area that may be a better fit.

    Dispute Resolution Specialist I, II, III, Senior

    Global Credit Union, Anchorage, AK

    AI Assistant is available now!

    Feel free to start your new journey!