What are the responsibilities and job description for the Service Desk Technician position at Global Data Consultants?
Overview
GDC IT Solutions is currently seeking a hybrid Service Desk Technician in the Washington, D.C. area.
Position Overview
As a Service Desk Technician, you will be responsible for providing technical support to customers experiencing issues with hardware and software. This role requires troubleshooting a variety of systems and applications in a Windows-based environment and supporting mobile devices. You will serve as the first point of contact for users, resolving issues related to desktop applications, user accounts, and IT asset management.
Responsibilities
- Respond to service requests and incidents reported by OCFO staff via phone, email, or web portal, ensuring accurate ticket entry and management within defined service level agreements.
- Provide tier 1 and tier 2 support for Windows-based desktop environments, including common applications like Microsoft 365, Adobe, and Active Directory (AD) account management.
- Offer tier 1 and tier 2 support for iOS devices and mobile applications such as email, Microsoft 365, and authentication tools.
- Configure, deploy, and maintain desktops, laptops, printers, mobile phones, tablets, and other IT assets.
- Collaborate with the network team and application developers to resolve service disruptions and identify issues.
- Simulate or re-create user issues to troubleshoot and resolve incidents.
- Recommend system modifications to minimize recurring problems and reduce service incidents.
Minimum Qualifications
Preferred Experience
What We Do :
Working for GDC means you will be at the forefront of the technological world. We are a full-service staffing and Information Technology service company striving to make a difference in our communities by finding, developing, and deploying solutions.
Why Work for GDC?
Equal Opportunity Workplace :
GDC is an equal opportunity employer and welcomes applicants from all diverse backgrounds to apply. Our goal as an organization is to empower our teams to achieve their personal best and foster their professional growth regardless of race, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, physical ability or disability, or veteran status.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification forms upon hire.
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Global Data Consultants, PA USA
