What are the responsibilities and job description for the Remote Services Techinician position at Global Data Systems?
Company Description
Established in 1987, Global Data Systems, Inc. (GDS) is recognized as a leading provider of networking and systems integration solutions with specialties that include cable & infrastructure, physical & logical security, voice/video/data collaboration, managed network services, data center, cloud computing services, virtualization, data storage solutions, satellite communications, telephony services, wireless mobility, compliance, auditing and professional services. GDS services clients across all primary sectors of public and private sector.
The Global Data Systems MVP Statement
Our Mission: Partner with our clients in the delivery of world-class IT solutions designed to solve business needs and maximize productivity.
Our Vision: Create an exceptional client experience by consistent execution and delivery of client solutions, driving rapid company growth and increased profitability.
Our People: The soul of GDS is our people. As a world-class IT provider, our people are the true market differentiator for GDS in the delivery of advanced IT solutions.
Job Description
REMOTE SUPPORT TECHNICIAN
Global Data Systems, a successful growing technology/telecommunications company, is currently seeking Technical Support personnel that have good communication skills and experience in network troubleshooting in the Lafayette area.
ESSENTIAL JOB FUNCTIONS:
- Provide superior customer service and Tier 1 support end users.
- Provide troubleshooting and technical support via phone, email, & web based tools.
- Demonstrate and maintain basic knowledge and certification on technologies related to Microsoft, iDirect, and Cisco .
- Work independently, as well as, with other engineers and support vendors to diagnose problems and bring about successful resolution within designated Service Level Agreements (SLA’s).
- Candidates should have strong networking knowledge and a CCNA and/or equivalent is a plus.
- High School diploma and one year of technology related experience working with Personal Computers, Routers, Switches and/or related networks and at least three months of demonstrated customer service experience; OR an equivalent combination of education and experience.
This position comes with a full benefit package which includes health, dental, vision, 401k and other related benefits. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, or national origin.
Additional Information
APPLY FOR THIS POSITION @ http://www.getgds.com/gdscareers2.cfm!
