Carrier Manager

A Carrier Manager oversees and optimizes the global transportation of parcels, ensuring efficient, cost-effective, and timely delivery across international markets. This role involves managing relationships with international carriers, negotiating contracts, and coordinating logistics to meet company objectives and customer expectations.

Key Responsibilities:

• Develop and maintain strong partnerships with international carriers, negotiating favorable terms, rates, and service level agreements to enhance operational efficiency.
• Oversee the end-to-end process of international shipments, including scheduling, and tracking, to ensure timely and accurate deliveries.
• Regularly assess carrier performance using key performance indicators (KPIs) such as on-time delivery rates, cost efficiency, and customer satisfaction, implementing corrective actions as necessary. You will be responsible for managing one or more of the carrier exception reports that Operations receives daily.
• Ensure all international shipping activities adhere to relevant laws and regulations, including customs requirements, import/export controls, and hazardous materials handling.
• Analyze shipping costs and identify opportunities for cost reduction without compromising service quality, contributing to the company's profitability.
• Work closely with internal teams such as sales, customer service, and tech support to align shipping strategies with overall business goals and customer expectations.
• As part of the Operations team, you will be required to attend a regular departmental meeting where you will be asked to input: (We discuss the weeks prior events, we discuss new ideas /ways to drive efficiencies, we help each other, we help each other, and identify/investigate root causes of reoccurring issues & assist to deliver solutions)
• Support/assist Ops to answer internal stakeholders/merchant enquiries in line with procedures
  
  

Requirements:

• A minimum of 5 to 10 years in logistics, with a proven experience in international logistics or carrier management, with a strong understanding of global shipping operations and regulations.
• Excellent written communication skills in English.
• Strong negotiation and contract management abilities.
• An open mind and a proactive, 'can-do' attitude.
• Ability to handle a high volume of work with speed, accuracy, and efficient.
• Additional language skills are advantageous.
• Advanced troubleshooting and multitasking abilities.
• A strong focus on addressing and resolving customer issues.
• Flexibility in approach and work environment.
• Strong problem-solving and analytical skills.
• Ability to work collaboratively within a team, as well as independently, with effective prioritization skills.
• Proficiency in Microsoft Excel is essential.
  
  

Compensation: $75,000-$80,000

Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life.

Our people play the key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family