What are the responsibilities and job description for the End User Support Specialist position at Global Edge Group?
Global Edge is an international staffing firm connecting projects worldwide with the industry’s most talented project professionals. We work with high level technical and commercial personnel across multiple industries including Oil and Gas, Energy, Renewables, Infrastructure, Automotive and Motorsports, IT, Marine, Mining, and more. With offices strategically located worldwide, Global Edge is known for the highest level of delivery for our clients and contractors.
Position Overview
Our team is currently looking for an End User Support Specialist in the Oil & Gas industry for one of our clients.
The End User Support Specialist will report directly to IT Manager. This position plays a crucial role in ensuring a positive and efficient experience for end-users within the organization. This position involves handling various tasks related to IT service requests, mobile billing, finance, and general administration. The specialist collaborates with cross-functional teams, analyzes technical issues, and contributes to system improvements.
Responsibilities & Essential Duties
- Request fulfillment (e.g., ServiceNow requests, digital investigations)
- Mobile billing administration (e.g., MobiChord, billing disputes)
- Finance & contract administration (e.g., product billing, renewals)
- Small CX projects
- General administration (e.g., documentation
- Collaborate with cross-functional teams to design, develop, and maintain software applications.
- Analyze complex technical problems, propose solutions, and implement them effectively.
- Contribute to system architecture discussions, ensuring scalability, performance, and reliability.
- Handle ServiceNow requests and digital investigations promptly and accurately.
- Manage mobile billing processes, including handling disputes and working with tools like MobiChord.
- Finance & Contract Administration: Assist with product billing, renewals, and related financial tasks.
- Participate in small customer experience (CX) projects, contributing to improvements and enhancements.
- General Administration: Maintain documentation, organize files, and handle administrative tasks as needed
Qualifications (Education, Experience, & Skills)
- Bachelor’s degree (or equivalent experience).
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration abilities.
- Familiarity with ServiceNow and mobile billing tools is a plus.
