What are the responsibilities and job description for the Voice Engineer Lead / Architect position at Global Enterprise Services, LLC?
Voice Engineer Lead / Architect
GES is seeking a Senior Voice Engineer to identify and resolve performance issues and be responsible for all troubleshooting, repairing/replacing, configuring, monitoring and upgrading the unclassified voice architecture. This position is on-site and mission essential.
Hours
· Monday thru Friday Day Shift Hours: 7 AM to 3 PM
Location
· Scott Air Force Base, IL - Onsite
Clearance Level
· Secret clearance is required to be considered for the position.
· Must be a US Citizen and pass a background check.
· Maintain applicable security clearances at the level required by the client for the position.
Education
· Bachelor’s Degree (BA or BS)
· Must have an active DoD IAT Level II certification (Security CE), prior to start.
· Cisco Certified Network Professional Collaboration (CCNPC) or equivalent or higher certification
Technical Experience
· 5 years as a Cisco Voice Engineer
· SME on Cisco UCM, SBCs, Call Manager Express, voice gateways
· Expertise in modern and legacy voice protocols
· Manage multi-site dial plans and call routing
· Ability to understand network traffic flow in complex networks
· Network diagraming and documentation (Visio)
· Writes well formatted technical instructions
· VMWare Network Virtualization
· Routing/Switching
· Great interpersonal skills
· Ability to teach others on complex topics
Responsibilities
· Responsible for implementation and technical support of Cisco Unified Communications related technologies
· Assist Tier-II and Tier-III engineers with ticket escalation, acting as program voice subject matter expert (SME)
· Conducts technical assessments and develops solutions to complex problems
· Tests emerging technologies within the system’s integration lab (SIL) environment
· Uses vendor tooling to diagnose root causes of voice related issues
· Write technical documentation on voice systems and projects
· Acts autonomously by improving responsible systems and making progress toward program initiatives.
· Coordinates with external voice SMEs, provides guidance on network configuration and design constraints
· Upgrades to all supported VoIP / UC systems to meet cybersecurity requirements
· Review work/installation progress for accuracy, adherence to network design, and conformance to telecommunications standards
· Perform other Voice technology-related duties as assigned
