What are the responsibilities and job description for the Service Technician position at Global Enterprise Technologies?
Job Description
Job Description
Salary : Yearly Gross Salary : $64,064 - $67,641
Service Technician
Customer Service Location Tucson, AZ
Job Summary
GET Service Technician provide field service support on complex electro-mechanical systems in more than 26 national locations. They perform installations, training and assist with software integration. In addition to technical aptitude, this high visibility, customer-centric position will also provide our customers with consistent, high-level, all-around service and attention.
The candidate must be a U.S. Citizen. This is a requirement for this position.
Security Clearance is not required prior to applying; GET will begin the security clearance process once the right candidate is selected.
Unfamiliar with the Security Clearance process? No problem : Our Security Team will walk the selected candidate through the process.
Key Responsibilities
- Install, maintain, and support all system maintenance efforts, conforming to customer Service Level Agreement (SLA) requirements
- Respond in a timely manner to all maintenance calls. Documenting each maintenance action with time, labor, meters, resolution notes and parts used
- Maintain accurate on-site service inventory at assigned Tucson, AZ. facilities.
- Assist Operators and System Admins to troubleshoot issues they encounter while using our systems and provide actionable steps to resolve problems.
- Maximizes the use of hardware and software by training users; interpreting instructions; answering questions; providing feedback
- Contributes ideas to improving operating instructions to be used by end users, collaborating in a Work Group setting.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
- Other assignments as requested by Management
Job Requirements(minimum)
Candidate must be able to obtain U.S. Department of State Security Clearance prior to starting with GET NA; Once Interim Clearance is obtained (typically, 2-4 week process) then the candidate may begin work. Our security team will work the right candidate through every step of the security clearance process.
Academic Qualifications
About Global Enterprise Technologies
GET Group employs more than 500 professionals on five continents, with country representation offices in major economic and technological hubs around the world. Since its foundation in 1987, the Group has established and maintained a prestigious reputation in the fields of security printing, smart solutions, and, more recently, robotics and automation.GET Group North America's (GETNA) history spans more than 30 years of milestones, awards, partnerships, and other significant industry achievements.
We offer competitive compensation, and a fun, diverse work environment.
Benefit Package & Time Off Includes :
To learn more about our company or to apply directly from our website pleaseclick here
Salary : $64,064 - $67,641
