What are the responsibilities and job description for the Service Technician position at Global Enterprise Technologies?
Service Technician
Customer Service Location · San Diego, CA
Job Summary
GET NA Service Technician provides field service support on complex electro-mechanical systems in more than 26 national locations. They perform installations, training and assist with software integration. In addition to technical aptitude, this high visibility, customer-centric position will also provide our customers with consistent, high-level, all-around service and attention.
Key Responsibilities
• Install, maintain, and support all system maintenance efforts, conforming to customer Service Level Agreement (SLA) requirements
• Respond in a timely manner to all maintenance calls. Documenting each maintenance action with time, labor, meters, resolution notes and parts used
• Maintain accurate on-site service inventory at assigned San Diego facilities.
• Assist Operators and System Admins to troubleshoot issues they encounter while using our systems and provide actionable steps to resolve problems.
• Maximizes the use of hardware and software by training users; interpreting instructions; answering questions; providing feedback
• Contributes ideas to improving operating instructions to be used by end users, collaborating in a Work Group setting.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Other assignments as requested by Management
Job Requirements(minimum)
• Up to 15% regional/national travel if required for backup/emergency coverage
• U.S. citizenship required
• Candidate must be able to obtain and maintain a U.S. Department of State Security Clearance prior to starting work
Academic Qualifications
• Required: Associates Degrees in engineering discipline and/or 10 years equivalent experience
• Desirable: Bachelor’s degree in engineering discipline
Professional Experience
• Minimum 1-year experience in technical support role
• Must have a familiarity with electro-mechanical devices and automation equipment
• A working knowledge of thermal printing or laser printers would be an asset
• Must have good troubleshooting skills.
• Must have the ability to read and understand schematic diagrams and be competent in disassembling and reassembling complex mechanical devices.
• Capable of working without direct supervision
• Excellent communications skills
About Global Enterprise Technologies
We have over 30 years of identity management, secure document personalization and mobile ID experience to deliver passports, driver’s licenses, mobile IDs, and other high assurance identity documents.
We invest in the latest technologies to deliver modernized solutions to minimize our customers’ risk and solve critical challenges. We innovate to combat fraud and produce privacy centric identity solutions people trust.
We offer competitive compensation, flexible schedules, and a fun, diverse work environment.
Benefit Package & Time Off Includes:
• Medical, Dental, Vision & Flexible Spending Account
• 15 Vacation days, 10 holidays & sick days
• Short-term and long-term disability
• Safe Harbor 401K
To learn more about our company or to apply directly from our website please click here
Salary : $66,539
