What are the responsibilities and job description for the Client Services Manager position at Global Experience Specialists, Inc?
Hybrid position where candidate must reside in Orlando area within driving distance to the GES Orlando office. Our Client Services Manager coordinates and oversees tradeshow production and provides on-site supervision at tradeshow venues for a variety of accounts. Reports directly to the Associate Director of Client Services/Director of Client Services.
Responsibilities
- Responsible for the management of shows from planning stages through collection of invoice, including:
- Collaborating with clients to gather information, help influence decision making and manage to customer expectations
- Floor plan management
- Writing work orders
- Overseeing the creation, approval and distribution of service kits
- Working with internal departments to ensure work orders are completed
- Overseeing the set-up and tear down of shows
- Generating show management invoices and following up until collected
- Act as a liaison with show management, exhibitors, facility staffs, production personnel, internal clients and ancillary vendors with regard to all services and build working relationships with all
- Ensure all events are produced within established budget guidelines. Budget and fiscal responsibility on assigned events including accuracy, forecasting and management
- Fulfill roll in Show Planning process as required on assigned shows
- Manages to provided Key Performance Indicator’s
- Basic understanding of pricing models/estimation
- Basic understanding of GES and onPeak's Products and Services
- Adhere to all Business Standard Operating Procedures
- Performs other duties as assigned and deemed necessary of the position
- Focus of this position will be planning and execution of the many small shows that take place in and around Orlando each month.
Qualifications
- College degree preferred
- (2) year’s experience in the tradeshow, convention, hospitality industry or similar experience preferred
- Ability to communicate and work collaboratively
- Capable of running new/modified processes
- Proficient in multisystem management
- Ability to foster customer relationships
- Potential Travel 10-20%
- General accounting and finance knowledge
- Must be extremely detail oriented and able to multi-task
- Understands and works in lateral work streams
Work Environment
- Requires ability to adapt to multiple settings and shifting responsibilities.
- Must be able to work under pressure
- Opportunity to work nights, weekends and at showsite
- Position may require long hours during several months of the year. Position may require long hours during several months of the year. Typically performs work on the event floor, in noisy and crowded areas
- Frequently encounters uncomfortable temperatures, dust and/or other conditions
- Requires working both alone and with others in a team atmosphere
- Requires working with union and non-union employees
Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:
- Competitive salaries
- 401K with company match
- Healthcare/vision/dental insurance
- Wellness benefits
- Career development program
- Employee assistance program
- Vacation time
- Community involvement opportunities
- Team activities
And much more……
#LI-JM1
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
