What are the responsibilities and job description for the Exhibitor Specialist position at Global Experience Specialists, Inc?
The Exhibitor Success Floor Specialist is responsible assisting exhibitors who exhibit at tradeshows, conventions and special events produced by Global Experience Specialists (GES). The primary service location will be on the show floor working one on one with each exhibitor to make their tradeshow experience with GES a success.
This role will report directly to the Manager of Exhibitor Success, Show Site.
The successful candidate will be a socially bold individual who takes initiative and works independently on behalf of Exhibitor Success. This person is service oriented with strong organizational and communication skills. They will handle multiple priorities such as service, sales and problem solving while working with exhibitors and internal colleges.
Responsibilities
- Actively participate in the pre-show planning process as assigned.
- Proactively engage exhibitors face to face on the show floor.
- Actively solicit feedback from exhibitors on the show floor.
- Support the service desk and coordinator tasks as needed.
- Participate in timely completion of show site tasks as assigned.
- Create, maintain, process exhibitor’s orders.
- Support billing and collection for products and services rendered by GES.
- Conduct invoice reviews with exhibitors as requested.
- Conduct post show exhibitor follow-up as assigned.
- Assist on projects as assigned.
Qualifications
Skills and Competencies:
- Reliability – Earn the trust of colleges and exhibitors by setting clear expectations, delivering high quality of work on time and on task. Take the time to do things right.
- Integrity – Possess strong moral standards and honesty. Be proud of the way you represent yourself and GES to others. Act with good intentions, have open and honest dialog and create a safe work environment.
- Winning Teamwork – Collaborate with others, share, and receive information and feedback openly. Take time to listen, empathize and understand where others are coming from. Show appreciation, give recognition for the contributions of others.
- Solution Driven – Creatively find solutions to undesirable exhibitor experiances by demonstrating individual solution skills and collaborative solution skills to achieve a desirable experience.
- Technology – Interact with the digital world around you. Standard skills required to use computer, mobile phones and iPad-based technology to complete different tasks related to this role.
- Sales – Sell products and services to exhibitors while promoting the GES brand.
Experience and Required Traits:
Customer Experience - 1 years in customer service or similar roles preferably in the tradeshow industry. Be the first person from GES the exhibitor communicates with at show site. Interact with exhibitors to address their concerns, provide new services, answer questions, and assist them with their needs.
Socially Bold – Interact with exhibitors in social situations, readily introduce yourself to strangers, comfortable in groups and no fear public speaking.
Initiative Driven – Assess and anticipate exhibitor needs and seize the opportunity act.
Independence – Relay on your ability to work independently. Take responsibility for your actions and decisions without seeking validation from others.
Flexibility – Work outside of your role or department for the greater good. Embrace working a in team setting and individually. This role requires flexibility in your schedule as overtime, weekends, and travel will occur about 50-75% of the time.
On the move – Regularly required to walk and stand for long durations.
Work Environment
Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:
- Competitive salaries
- 401K with company match
- Healthcare/vision/dental insurance
- Wellness benefits
- Career development program
- Employee assistance program
- Vacation time
- Community involvement opportunities
- Team activities
And much more……
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
