What are the responsibilities and job description for the Customer Service Agent, Internet Sales position at Global Fueling Systems Inc.?
JOB DESCRIPTION
Global Fueling Systems Inc. is looking for a Customer Service Agent, Internet Sales for our ecommerce business in Long Island, New York.
- Full-Time
- 40 hours per week
LEARN A GREAT PROFESSION AND GROW A CAREER!
We are currently seeking experienced, hardworking, and motivated candidates to join our team!
E-commerce is on the rise, and Global Fueling Systems is uniquely positioned to help companies meet customer demand by providing top-quality fuel and fluid handling equipment.
Want to join this booming industry?
As a leader in the sale and service of fueling facility and fluid handling equipment, we seek a customer-focused individual with industrial parts expertise to join our team.
This position is for E-Commerce business and is responsible for answering emails, phone calls, & online chats helping to guide the customer through the ordering experience, inquiring on order status, & helping to rectify issues with shipments.
Excelling at Global Fueling means being independent and motivated from within. A desire to try new things, expand your skills, and deepen your knowledge is part of who we are. It’s this desire that enables us to deliver a world-class customer experience in everything we do.
If you’re passionate about doing your best work and want to make a difference, send us your resume or call Charlie at 631-293-6920 x 125 to schedule an interview.
CUSTOMER SERVICE AGENT’S JOB RESPONSIBILITIES
- Handle, Respond, and Return to multiple incoming telephone calls, emails, and customer support chats in a real-time environment
- Answer product and order status questions via phone and email
- Solve customer problems; expediting corrections & adjustments; following up with manufacturers and customers to ensure all issues have been resolved
- Work with the Warehouse to ensure orders are shipped and tracking is added
- Handle customer returns including product condition checks, refunds, and record-keeping including product condition checks
- Handle damage claims through the carriers
- Fraud order and decline refunds
- Assist the staff and management in everyday work
- Other responsibilities as assigned
CUSTOMER SERVICE AGENT’S SKILLS/QUALIFICATIONS
- 1-3 years of experience in customer service
- Must read, write, speak, and understand English with exceptional analytical, communication, and interaction skills
- Knowledge of Internet/E-commerce; Internet competency and Internet shopping experience
- Excellent customer service skills
- Excellent communication skills, ability to establish reports, project a professional tone, and provide clear concise information
- Mail Order
- MS Office (Outlook, Word, Excel)
- Knowledge of industrial parts, and accessories a plus
- Plumbing / Electrical / Carpentry experience is a plus
- Good memory skills
- Well-organized
- Willing to learn
- Good team-based collaborative skills
- Excellent Work Ethics
Job Type: Full-time
Benefits:
- Health insurance
- Paid time off
Work Location: In person
