What are the responsibilities and job description for the Customer Service Agent position at Global Fueling Systems?
Global Fueling Systems Inc. is looking for a Customer Service Agent for our ecommerce business in Long Island, New York.
- Full-Time
- 40 hours per week
LEARN A GREAT PROFESSION AND GROW A CAREER!
We are currently seeking experienced, hardworking, and motivated candidates to join our team! If you have experience and knowledge in auto parts, plumbing supply, or fueling equipment parts industry is highly preferred. Candidates with a background in these industries will have an advantage.
E-commerce is on the rise, and Global Fueling Systems is uniquely positioned to help companies meet customer demand by providing top-quality fuel and fluid handling equipment.
Want to join this booming industry?
As a leader in the sale and service of fueling facility and fluid handling equipment, we seek a customer-focused individual with industrial parts expertise to join our team.
This position is for E-Commerce business and is responsible for answering emails, phone calls, & online chats helping to guide the customer through the ordering experience, inquiring on order status, & helping to rectify issues with shipments.
Excelling at Global Fueling means being independent and motivated from within. A desire to try new things, expand your skills, and deepen your knowledge is part of who we are. It’s this desire that enables us to deliver a world-class customer experience in everything we do.
If you’re passionate about doing your best work and want to make a difference, send us your resume or call Charlie at 631-293-6920 x 125 to schedule an interview.
CUSTOMER SERVICE AGENT’S JOB RESPONSIBILITIES
- Handle, Respond, and Return to multiple incoming telephone calls, emails, and customer support chats in a real-time environment
- Answer product and order status questions via phone and email
- Solve customer problems; expediting corrections & adjustments; following up with manufacturers and customers to ensure all issues have been resolved
- Work with the Warehouse to ensure orders are shipped and tracking is added
- Handle customer returns including product condition checks, refunds, and record-keeping including product condition checks
- Handle damage claims through the carriers
- Fraud order and decline refunds
- Assist the staff and management in everyday work
- Other responsibilities as assigned
CUSTOMER SERVICE AGENT’S SKILLS/QUALIFICATIONS
- 1-3 years of experience in customer service
- Must read, write, speak, and understand English with exceptional analytical, communication, and interaction skills
- Knowledge of Internet/E-commerce; Internet competency and Internet shopping experience
- Excellent customer service skills
- Excellent communication skills, ability to establish reports, project a professional tone, and provide clear concise information
- Mail Order
- MS Office (Outlook, Word, Excel)
- Knowledge of industrial parts, and accessories a plus
- Plumbing / Electrical / Carpentry experience is a plus
- Good memory skills
- Well-organized
- Willing to learn
- Good team-based collaborative skills
- Excellent Work Ethics
