Director of Mutuels

Description

General Definition:

• Directing the overall activities of the Mutuel Department to ensure an efficient and economic operation, while affirming the satisfaction of employees and guests.

Essential Job Functions:

• Coordinates live racing, sets post times, and verifies pools and prices. 

• Maintains lines of communication with stewards and placing judges for scratches, and changes; verifies order of finish. 

• Oversees simulcasting, verifies signals for the day, staffs according to needs and signals. 

• Arbitrates in employee and/or customer concerns or problems. 

• Oversees money room operations and communicates with same for supporting documents for Mutuel deposits.

• Prepares and administers supporting documents for Mutuel deposits. 

• Maintains open lines of communication with tote personnel and Texas Racing Commission staff. 

• Maintains daily records and reports.

• Budget and Finance

  • Creation and ownership of Mutuels budgets including revenue projections, cost of goods, labor expenses, equipment, contracts and outside services.

  • Prepare department budget, P&L responses, and ensure the department operates within allocated funds.

  • Negotiates contracts and services as required by the company and department.

  • Manage inventory levels and enforce cost control processes in all outlets.

  • Report inventory in accordance with company policies and procedures.

  • Evaluate and justify equipment and supply needs; source bids and make purchases in accordance with company procedures.

  • Oversee work schedules to ensure proper staffing levels are relative to current and projected business trends; monitor utilization of personnel and workflow to maximize productivity and achieve labor costs and expense targets.

  • Confirm weekly payroll execution and adherence to  guidelines

  • Oversee revenue tracking and reporting of all outlets.

  • Prioritizes the maximizing of Wagering Handle, including any and all areas of handle (live, export, import), through various means that include, but not limited to the following: coordinating post times, requesting extra time, staying off of other tracks, monitoring the on-track crowd to ensure there aren’t shutouts, maximizing the wagering menu/format for revenue, the positioning of tellers and self-serve machines, etc.

• People Management

  • Drive a collaborative department culture of creating winning experiences for team members and guests alike.

  • Develop and enforce organizational policies, procedures, and quality service standards, including enforcement of sanitary practices, general cleanliness, and maintenance of work areas.

  • Hire, train, and develop staff to meet accepted standards and departmental objectives. Ensure team members are properly oriented to the organization as required by company policies and procedures.

  • Ensure staff members are properly licensed by TXRC

  • Identify standards of performance, determine and assign area(s) of staff responsibility and accountability, delegate authority as needed to successfully enhance service delivery.

  • Provides a strong base of support for employees and supervisors in daily operating procedures and alters procedures as needed.

  • Thorough and timely evaluation and documentation of team member performance, disciplinary actions, and other team member matters.

  • Investigate and resolve problems related to team member issues and concerns in a timely and reasonable manner.

  • Provides consistent and fair treatment of employees and the disciplinary actions taken.

• Collaboration

  • Coordinate with affected departments in daily Mutuels activities.

  • Maintain a positive relationship with the TXRC Stewards; requesting extra time when appropriate to maximize handle.

  • Works with other departments in a positive manner to help facilitate their needs when it comes mutuel department involvement during events, promotions, etc.

• General

  • Maintain confidentiality of all company- and team member-related information

  • Ensure all on-the-job injuries are reported and investigated timely (where applicable) in accordance with company policy and procedures.

  • Maintain department records and other reports as required for administrative and regulatory purposes.

  • Attend departmental staff and operational meetings as scheduled.

  • Attend all emergency preparedness, safety training, and safety committee meetings (or assign designee as appropriate)

  • Contribute to a positive work environment by participating in company and/or employee events and activities

  • Interact with personnel and the general public in a professional, ethical manner

  • Promote "winning experiences" by addressing and resolving customer complaints, concerns, or special needs

  • Work appropriate hours necessary to ensure customer satisfaction, which may include overtime and/or remaining on-call for problem solving purposes

  • Performs other related duties as may be assigned by Vice President of Operations.

  • Prioritizes customer service to ensure our guests want to return, showing good judgment while balancing reasonable and appropriate measures to create winning experiences.

Qualifications

Minimum Qualifications:

Education:

• Bachelor’s degree in Business Management, or 7 years related experience and/or training; or combination. 

Knowledge, Skills and Abilities:

• Complete understanding of the horse racing industry and pari-mutuel wagering.
• Excellent management and supervisory skills
• Analytical problem-solving skills with an impeccable attention to detail
• Ability to work with detailed information/data and obtain pertinent information to complete a detailed and cohesive written report.
• Proven track record as a team leader with an understanding of management practices
• Ability to set overall strategy and drive process improvement
• Ability to develop staff to meet accepted standards and departmental objectives 
• Ability to foster an environment that nurtures collaboration, teamwork and respect.
• Ability to plan ahead to ensure that resources are effectively and economically allocated. 
• Ability to prioritize time so that work is accomplished on a dependable basis; is reliable and committed to meeting schedules and deadlines
• Ability to rapidly prioritize a variety of tasks and take appropriate action
• Excellent oral and written communication skills
• Strong interpersonal skills with ability to collaborate and build a consensus in a high-pressure environment
• Ability to exercise diplomacy when dealing with people in sensitive situations
• Ability to win confidence and gain respect through consistent demonstrations of personal courtesy, tact and timely responsiveness both with team members and guests.
• Ability to act quickly and intelligently in emergency situations
• Strong leadership skills and ability to work independently or as a team when required
• Ability to demonstrate initiative, including being proactive and resourceful, working independently with minimum supervision
• Ability to communicate clearly and concisely both orally and in writing for the purpose of obtaining and disseminating information, problem-solving and conflict resolution
• Proficiency in Microsoft Office (Outlook, Excel)

 Training and Experience:

• Seven years of Mutuel/pari-mutuel wagering knowledge. Five years of management experience and three years budget and financial ownership experience.

Licenses/Certifications/Other: 

• Must be able to pass a background check and receive a license or permit from any Regulatory Agency if applicable to perform the essential job functions
• Texas Racing Commission License (TXRC)

Physical Requirements: 

The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strength:
  • Sedentary to Medium workload
  • Stand, sit and walk consistently
  • Will be required to lift up to or over 20lbs or exert occasionally over 50lbs
• Movement:
  • Will consistently be required to touch, feel, stoop, bend, kneel, climb, reach
  • Will use office equipment
  • Driving motor vehicles as needed
• Auditory:
  • Frequently speak and articulate
  • Noise levels will be varied from moderate to heavy machinery
• Environmental:
  • Exposure to weather and extreme elements are minimal
  • Minimal exposure in close proximity to horses