Lead Busser

Description

General Definition:

• Assists in coordinating and monitoring the daily activities of Suites Bussers in an effort to provide prompt and courteous service.

Essential Job Functions:       

• Carries out daily operational procedures, including guest services.
• Assigns Busser duties and examines pre-shift and side-work to ensure all areas are in accordance with the daily checklist.
• Ensures all employees know and understand their assigned tasks and workstation(s) daily.
• Reviews daily shift report and prepares shift card(s).  Monitors and reports attendance deviations to Suites Coordinator in a timely manner.
• Communicates written and/or oral instructions as assigned timely and accurately.
• Ensures quality standards are maintained by inspecting suites serving stations, tables and work areas for efficiency, neatness and cleanliness.
• Assists in training staff on operational procedures and quality standards, proper service etiquette and customer service expectations, and knowledge of food & beverage items and prices.
• Assists in monitoring activities and performance standards regularly; reports concerns directly to Suites Coordinator.
• Acts as a role model and fosters teamwork, employee morale and open communication.
• Contributes to a friendly and productive work environment; reports concerns directly to Suites Coordinator.
• Knows and understands the proper operation of all job-related equipment.
• Observes all safety procedures when handling food, liquids, and dishes. 
• Uses proper protective equipment at all times.
• Uses the proper lifting techniques when handling trays, dishes, and boxes.
• Immediately reports all workplace injuries to the Suites Coordinator.
• Reports any unsafe acts, conditions, or equipment to the Suites Coordinator.
• Knows all appropriate first aid kit(s) locations and eyewash stations.
• Knows the location of the fire-fighting equipment and fire exits for the area.
• Maintains clean work area and uniform at all times.
• Assists in all other areas as directed or as needed.
• Performs other related duties as may be assigned by reporting senior

Qualifications

Education:

• High school diploma or GED; or 3 year related experience and/or training; or combination.

Knowledge, Skills and Abilities:

• Strong work ethics and high integrity.
• Basic math and cash handling skills.
• Ability to read, count, and write to accurately complete all cash handling documentation.
• Ability to process food items through register system and follow basic instructions.
• Excellent Customer Service Skills and ability to understand and respond to individual guests’ needs and requirements. Bilingual skills helpful.
• Ability to motivate and coordinate activities of food service personnel.
• Ability to maintain records and complete reports as required.
• Excellent written and oral communication skills required, including problem-solving and conflict resolution.
• Ability to interact positively with employees and the general public.
• Ability to plan ahead to ensure that resources are effectively and economically allocated. 
• Ability to use good judgment, including grasping and assessing the facts of a situation and draw correct conclusions.
• Ability to prioritize time so that work is accomplished on a dependable basis; is reliable and committed to meeting schedules and deadlines.
• Ability to select and develop staff to meet accepted standards and departmental objectives. 
• Ability to demonstrate initiative, including being proactive and resourceful, working independently with minimum supervision.
• Ability to win confidence and gain respect through consistent demonstrations of personal courtesy, tact and timely responsiveness.
• Ability to recognize the need to coordinate effort; be reliable in following through on requests and commitments.
• Ability to foster an environment that nurtures collaboration, teamwork and mutual respect.
• Ability to multi-task and be flexible.
• Ability to work as part of a team; work with interruptions; and work with detailed information/data.
• Ability to operate all food service equipment necessary to perform the job
• Ability to work varied hours/days, including early mornings, nights, weekends, and holidays as needed.

Training:

• Three years of food and beverage operation experience required, including one year of management experience

Licenses/Certifications/Other: 

• Must be able to pass a background check and receive a license or permit from any Regulatory Agency if applicable to perform the essential job functions
• Serve-safe certified (Food Handlers)
• Texas Alcoholic Beverage Commission License (TABC)

Physical Requirements: 

The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strength:
  • Sedentary to medium workload
  • Stand, sit and walk consistently
  • Will be required to lift up to or over 20lbs or exert occasionally over 50lbs
• Movement:
  • Will consistently be required to touch, feel, stoop, bend, kneel, climb, reach
  • Will use office equipment
  • Driving motor vehicles as needed
• Auditory:
  • Frequently speak and articulate
  • Noise levels will be varied from moderate to heavy machinery
• Environmental:
  • Exposure to weather and extreme elements are minimal
  • Minimal exposure in close proximity to horses