Suites Captain

Description

General Definition:

• The Suites Captain coordinates the general operation of Suites activities in accordance with customer needs, company events and operational flow.

Essential Job Functions:       

• Helps oversee and facilitates all Suites activities, and group events during live racing seasons as directed.
• Continuously monitors Suites activities on all levels. Immediately addresses concerns as they arise.
• Ensures employees are properly oriented to the organization in accordance with company policies and procedures.
• Ensures new and rehired employees are trained on operational procedures and quality standards, policies, customer service expectations, and knowledge of food and beverage items and prices.
• Responsible for follow-up with customers to ensure all special requests are met.
• Assists with daily closing of each Suites level.
• Ensures inventory counts are accurately conducted and recorded at the end of each month.
• Constantly encourages teamwork, professionalism and creativity among staff.
• Maintains proper inventory par levels in accordance with departmental policies. 
• Interacts with personnel and the general public in a professional, ethical manner.
• Contributes to a positive work environment by participating in company and/or employee events and activities.
• Works hours necessary to insure customer satisfaction, which may include long hours and/or remaining on-call for problem solving purposes. 
• Remains on duty until live racing or other entertainment is concluded and assists in executing special events as needed.
• Dependability, good attendance, and occasional overtime required.
• May be required to work evenings, weekends, or holidays as scheduled. 
• Have the ability to accomplish a multitude of duties as assigned.

Qualifications

Education:

• High school diploma or GED; or 5 years related experience and/or training; or combination.

Knowledge, Skills and Abilities:

• Have working knowledge of beer, wine and liquor and common drink recipes.
• Excellent customer service and communications skills required. Ability to apply common understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardize situations.
• Ability to read and comprehend simple instructions, short correspondence, and memos. Capacity write simple correspondence and possess basic mathematical skills.
• Outgoing personality and positive attitude.
• Strong knowledge of bar operations, service procedures and function.
• Basic math skills.
• Ability to handle money and operate a cash register quickly and efficiently.
• Be able to work in a standing position for long periods of time (up to 5 hours).
• Possess honesty and integrity.
• Have good memory when handling multiple orders.
• Ability to listen well, communicate effectively and follow instructions.
• Excellent communication skills required.  Bilingual skills helpful, but not required.
• Ability to interact positively with customers, employees and management personnel.
• Ability to work independently with minimum supervision.
• Ability to prioritize, multi-task and be flexible.
• Ability to work as part of a team and with constant interruptions.
• Ability to work in a fast-paced environment.

Training:

• Five years of bartending experience required.

Licenses/Certifications/Other: 

• Must be able to pass a background check and receive a license or permit from any Regulatory Agency if applicable to perform the essential job functions
• Texas Alcoholic Beverage Commission License (TABC)
• Serve-safe certified (Food Handlers)

Physical Requirements: 

The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strength:
  • Sedentary to medium workload
  • Stand, sit and walk consistently
  • Will be required to lift up to or over 20lbs or exert occasionally over 50lbs
• Movement:
  • Will consistently be required to touch, feel, stoop, bend, kneel, climb, reach
  • Will use office equipment
  • Driving motor vehicles as needed
• Auditory:
  • Frequently speak and articulate
  • Noise levels will be varied from moderate to heavy machinery
• Environmental:
  • Exposure to weather and extreme elements are minimal
  • Minimal exposure in close proximity to horses