Waitstaff

Description

General Definition:

• Serves guests and collects payment for meals and beverages in a friendly, courteous and professional manner.

Essential Job Functions:       

• Provide friendly, fast and helpful customer service, through the consistent practice and delivery of red carpet customer service to all guests and team members.
• Ensures proper and timely set up for Live Racing.    
• Maintains adequate levels of rolled silverware
• Fills Salt & Pepper shakers as well as sugar caddies daily.
• Maintains clean, well-stocked and organized work areas/stations.
• Serves food & beverages as ordered by customers quickly and efficiently.
• Communicates clearly with guests, co-workers, and supervisors.
• Maintains a working knowledge of menus to relay accurate information to guests.
• Organizes duties and work area to maximize timely service delivery to guests.
• Provides specific direction to support staff (busser, and bartenders) in a courteous manner as needed.
• Observes guests needs and responds to any additional requests.
• Ensures all food and beverage items are rung up correctly, by table, each day.
• Ensures guests are being charged correctly and all checks are being closed out according to proper company policies and procedures.
• Transfers tips to all applicable positions to ensure proper tracking and reporting of tips and gratuities.
• Works directly with Manager and supervisor to perform essential point of sale system functions such as comps, voids, transfers, etc.
• Performs cash drops to cash recycling machine when needed.
• Works directly with busser to ensure guests tables have been sufficiently cleared off in a timely manner during live racing.
• Assist in other areas as needed or when directed by management.
• Contributes to a friendly and productive work environment; reports concerns directly to Food & Beverage Supervisor.
• Knows and understands the proper operation of all job-related equipment.
• Observes all related safety procedures when handling equipment, liquids, dishes, etc. 
• Uses proper protective equipment as directed at all times.
• Uses the proper lifting techniques when handling trays, dishes, and similar items.
• Attends all departmental and company-mandated meetings as required.
• Immediately reports all workplace injuries to the Food & Beverage Supervisor.
• Reports any unsafe acts, conditions, or equipment to the Food & Beverage Supervisor.
• Knows all appropriate first aid kit(s) locations and eyewash stations.
• Knows the location of the fire-fighting equipment and fire exits for the area.
• Maintains clean uniform at all times.
• Dependability, good attendance, and occasional overtime required.
• May be required to work evenings, weekends, or holidays as scheduled.
• Other duties as assigned.

Qualifications

Education:

• High school diploma or GED; or 2 years related experience and/or training; or combination

Knowledge, Skills and Abilities:

• Excellent customer service and communications skills required. Ability to apply common understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardize situations.
• Ability to read and comprehend simple instructions, short correspondence, and memos. Capacity write simple correspondence and possess basic mathematical skills.
• Outgoing personality and positive attitude.
• Strong knowledge of bar operations, service procedures and function.
• Basic math skills.
• Ability to handle money and operate a cash register quickly and efficiently.
• Be able to work in a standing position for long periods of time (up to 5 hours).
• Possess honesty and integrity.
• Have good memory when handling multiple orders.
• Ability to listen well, communicate effectively and follow instructions.
• Excellent communication skills required.  Bilingual skills helpful, but not required.
• Ability to interact positively with customers, employees and management personnel.
• Ability to work independently with minimum supervision.
• Ability to prioritize, multi-task and be flexible.
• Ability to work as part of a team and with constant interruptions.
• Ability to work in a fast-paced environment. 

Training:

• Two years of food and beverage operation experience required.

Licenses/Certifications/Other: 

• Must be able to pass a background check and receive a license or permit from any Regulatory Agency if applicable to perform the essential job functions
• Texas Alcoholic Beverage Commission License (TABC)
• Serve-safe certified (Food Handlers)

Physical Requirements: 

The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strength:
  • Medium to heavy workload
  • Stand, sit and walk consistently
  • Will be required to lift up to or over 30lbs or exert occasionally over 50lbs
• Movement:
  • Will consistently be required to touch, feel, stoop, bend, kneel, climb, reach
  • Will need to go up and down stairs several dozen times daily
  • Will use kitchen equipment
  • Driving motor vehicles as needed
• Auditory:
  • Frequently speak and articulate
  • Noise levels will be varied from moderate to heavy
• Environmental:
  • Exposure to weather and extreme elements are minimal
  • Minimal exposure in close proximity to horses