What are the responsibilities and job description for the Care Center Sales Manager position at Global IID Parent LLC?
Job Description
Job Description
Job Title : Care Center Sales Manager
Location : Grapevine Office
500 E Dallas Road Suite 100 Grapevine, TX 76051
Company : Smart Start, Global IID.
Job Overview :
The Care Center Sales Manager is responsible for leading and managing a team of sales Team Leads and representatives in a call center environment. This role involves setting sales targets, coaching team members, and developing strategies to achieve company sales goals. The ideal candidate will have a proven track record in call center sales management, strong leadership skills, and a deep understanding of call center sales or inside sales . This role will be reporting directly to the Senior Sales Manager.
Key Responsibilities :
Team Leadership & Development :
Recruit, train, and mentor call center sales supervisors and Program Advisors to ensure a high-performing team.
Conduct regular performance reviews, provide constructive feedback and coaching to team members.
Drive attainment of monthly sales quotas and key performance indicators.
Foster a positive and motivating work environment to maintain high morale and employee engagement.
Sales Strategy & Execution :
Develop and implement effective sales strategies to meet and exceed sales targets.
Monitor and analyze sales performance metrics to identify areas for improvement.
Collaborate with the marketing team to develop campaigns and promotions that drive sales growth.
Operational Management :
Oversee daily operations of the sales call center to ensure efficiency and productivity.
Implement and manage sales call center technologies and processes to optimize performance.
Ensure compliance with company policies, industry regulations, and quality standards.
Customer Focus :
Develop and maintain strong relationships with key customers and stakeholders.
Handle escalated customer inquiries and complaints to ensure customer satisfaction.
Utilize customer feedback to improve sales approaches and service delivery.
Reporting & Analysis :
Prepare regular sales reports and present findings to senior leadership.
Analyze market trends and competitor activities to identify new sales opportunities.
Use data-driven insights to make informed decisions and drive continuous improvement.
Work Schedule :
Monday through Thursday – Required to work in-office
Friday – Remote work option available
Potential to be on call on Saturdays as needed.
Qualifications :
Bachelor’s degree in business administration, Marketing, or a related field (preferred but not required).
5-7 years of proven experience as a sales Manager or similar role in a call center or Inside Sakes environment.
Strong leadership and team management skills.
Excellent communication, interpersonal, and negotiation skills.
Proficiency in call center software and CRM systems (e.g., HubSpot or similar preferred).
Ability to analyze data and make strategic decisions.
Results-oriented with a track record of achieving sales targets.
Ability to work under pressure and handle challenging situations.
Compensation & Benefits :
Competitive salary and performance-based bonuses.
Comprehensive health, dental, and vision insurance.
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